SABBIR AHAMMED
750 E 163 STREET, BRONX,NY
Summary
Dedicated customer service professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crew Team Member
Dunkin' Donuts
09.2022 - Current
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Assisted other team members to achieve goals.
- Greeted customers at drive-thru and took food orders.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Master of Arts - Economics
GLOBAL LANGUAGE SERVICES, INC
New York, NY06.2023
Master of Arts - Economics
NATIONAL UNIVERSITY
BANGLADESH09.2012
Bachelor of Arts - Economics
NATIONAL UNIVERSITY
BANGLADESH08.2011
Skills
- Teamwork and Collaboration
- Customer Loyalty
- Quality Assessments
- Coaching and Training
- Food Running
- Customer Engagement
- Training and Motivation
- Serve Customers
- Hospitality and Accommodation
- Measurement Conversions
- Performance Improvement
- Handling Complaints
- Process Monitoring and Improvement
- Operate Cash Register
- Commercial Equipment Maintenance
- Restaurant Operation
- Special Assignments
- Behavior Identification
- Enforce Policies
- Complex Problem-Solving
- Assessing Performance
- Information Updates
- Community Organization
- Computer Repair
- Facility Supervision
Certification
- ICT : Certificate of Information and Communication Technology
- Expert I Microsoft Office Application, internet and Mailing.
Timeline
Crew Team Member
Dunkin' Donuts
09.2022 - Current
Master of Arts - Economics
GLOBAL LANGUAGE SERVICES, INC
Master of Arts - Economics
NATIONAL UNIVERSITY
Bachelor of Arts - Economics
NATIONAL UNIVERSITY
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