Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heavenly Umali

8557 149th St Jamaica,NY

Summary

Dedicated college student and motivated server with an enthusiastic personality and excellent engagement skills. Upbeat, friendly and attentive to customer needs to ensure enjoyable experiences for all guest at all times.

Overview

2
2
years of professional experience

Work History

Waitress

Hooters
05.2023 - 07.2023
  • Greeted new customers, sat the guest at tables and took their orders as soon as possible
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Communicated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Informed customers about daily and seasonal specials.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Waitress

Cantina Restaurant White Plains
06.2022 - 08.2022
  • Greeted new customers, discussed specials, and took drink orders.
  • Processed orders and sent to kitchen employees for preparation.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep the restaurant and work areas clean.

Sales Associate

American Eagle Times Square
07.2021 - 12.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

Associate of Arts - Fine Arts Design Studies

LaGuardia Community College of The City University of New York
Long Island City, NY
06.2025

High School Diploma -

John Adams High School
Ozone Park, NY
06.2022

Skills

  • Customer Service
  • Order Accuracy
  • Safe Food Handling
  • Upselling Techniques
  • Cash Handling
  • Table Bussing

Timeline

Waitress

Hooters
05.2023 - 07.2023

Waitress

Cantina Restaurant White Plains
06.2022 - 08.2022

Sales Associate

American Eagle Times Square
07.2021 - 12.2021

Associate of Arts - Fine Arts Design Studies

LaGuardia Community College of The City University of New York

High School Diploma -

John Adams High School

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Heavenly Umali