Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heavenly Vega

Crosbyton,TX

Summary

Dedicated professional with experience at UPS and Direct Interactions, excelling in package handling and customer communications. Demonstrated ability to enhance operational efficiency and customer satisfaction through proactive problem-solving and effective call management. Skilled in barcode scanning and maintaining high-quality standards, contributing to significant improvements in workplace productivity and safety.

Offering dedicated and hardworking attitude, ready to learn and grow in fast-paced environment.

Overview

2
2
years of professional experience

Work History

Preloader

UPS
01.2024 - Current
  • Adhered to quality control standards by routinely inspecting packages for damage or discrepancies before loading.
  • Collaborated with team members to maintain a clean, organized workspace for efficient operations.
  • Maintained up-to-date knowledge of company policies, procedures, and industry best practices for optimal job performance.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Call Center Agent

Direct Interactions
10.2022 - 11.2023
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.

Education

High School Diploma -

Crosbyton High School
Crosbyton, TX
05-2022

Skills

  • Package handling
  • Proper lifting techniques
  • Efficient loading
  • Cleaning and organization
  • Workplace safety
  • Repackaging
  • Barcode scanning
  • Willing to learn
  • Customer communications
  • Call center operations
  • Documentation and reporting
  • Gathering information
  • Call handling

Timeline

Preloader

UPS
01.2024 - Current

Call Center Agent

Direct Interactions
10.2022 - 11.2023

High School Diploma -

Crosbyton High School

Similar Profiles

CREATE PROFILE
Heavenly Vega