Heba Ahmad
McDonald's
Lake Arrowhead,CA
5
Languages
1
Certification
6
years of professional experience
Motivated Department Manager experienced in leading teams and optimizing operations to enhance customer service outcomes. Delivered results through effective recruitment, training, and employee development while fostering collaborative workplace cultures. Focused on leveraging strategic planning and leadership skills to drive team performance and achieve organizational objectives.
Work History
Department Manager
6 Years 3 Months- Delivered excellent customer service by managing 50+ customer interactions daily with professionalism, leading to increased customer loyalty.
- Oversaw onboarding documentation process for 50+ new employees, ensuring compliance with company policies and audit standards to facilitate smooth transitions.
- Coordinated hiring process for 50+ candidates, reviewing applications, scheduling interviews, and supporting decisions, resulting in 20% faster time-to-fill positions.
- Served as the primary liaison between a team of 20 members and management, facilitating daily communication and coordinating operational transitions to maintain workflow efficiency.
- Delivered excellent customer service by managing 50+ customer interactions daily with professionalism, leading to increased customer loyalty.
- Addressed and resolved an average of 20 customer concerns daily, ensuring a positive experience as evidenced by a 90% customer satisfaction rate.
- Promoted new loyalty program and community outreach initiatives, driving 15% increase in customer engagement and improving satisfaction ratings.
Intern
3 Months- Led initiatives to implement new tools that increased efficiency in research management processes.
- Prepared project presentations and reports to assist senior staff.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Facilitated smoother communication channels by organizing regular team meetings.
- Enhanced project visibility by maintaining up-to-date project status reports.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
Front Desk Receptionist
4 Months- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance patient satisfaction.
- Processed patient check-ins and maintained accurate electronic health records for improved data integrity.
- Managed patient scheduling and appointment coordination to optimize clinic efficiency.
- Collaborated with clinical staff to ensure seamless communication and workflow within the clinic environment.
- Developed and maintained filing systems for patient documents, ensuring compliance with confidentiality regulations.
Education
Bachelor's degree - Human Resources Management
Skills
Interviewing & Candidate Evaluation
Application Processing & Coordination
Operational Coordination
Client relations
Performance management
Staff management
Team leadership
Work planning
Customer support
Time management
Problem Solving & Conflict Resolution
Communication
Adaptable schedule
Flexible schedule
Certification
- Intercultural Skills Certification – The Global Career Accelerator
- Social Media & Search Certification – The Global Career Accelerator
- AI Professional Skills Certification – The Global Career Accelerator
- Getting Started with Semrush – Semrush
- Shift Leadership Certification – McDonald's
- Workplace Training & Harassment Prevention – McDonald's
- Digital Ambassador Verification – McDonald's
Languages
Urdu
Native or Bilingual
English
Native or Bilingual
Hindi
Native or Bilingual
Arabic
Elementary
Spanish
Elementary
Timeline
Intern
Mosaic Research Management
01.2026 - 04.2026Read More
Front Desk Receptionist
Loma Linda Psychiatric Clinic
08.2025 - 12.2025Read More
Department Manager
McDonald's
05.2020 - CurrentRead More
Cal Poly Pomona College of Business Administration
Bachelor's degree from Human Resources Management
Read More