Nahel Jatoi
Richmond,TX
Summary
Undergraduate with a solid foundation in management and customer service. Trained new hires on operational standards, enhancing team performance in high-volume environments. Experienced in conflict resolution and customer issue management, dedicated to improving service efficiency and achieving business objectives.
Overview
6
6
years of professional experience
Work History
Assistant Service Manager/Business Center Representative
HEB Store
Richmond, TX
05.2025 - Current
- Train and onboard new hires on company policies, operational procedures, and service standards
- Develop and maintain training documentation and operational reference materials
- Provide performance feedback and coaching to support employee development
- Support workforce scheduling and staffing coverage in a high-volume retail environment
- Partner with store leadership to support talent development and operational goals
- Handle money transfers, bill payments, money orders, and customer account services
- Maintain compliance with company policies and financial procedures
- Assist customers with complex service requests and problem resolution
Cashier
HEB Store
Richmond, Texas
11.2023 - 05.2025
- Delivered exceptional customer service in a high-volume retail environment
- Assisted customers with transactions, inquiries, and issue resolution
- Maintained accuracy while processing large transaction volumes
- Supported team operations during peak business periods
Chief Operations Officer
MBAKH
06.2021 - 01.2023
- Interviewed and evaluated 45 volunteer candidates for onboarding and placement
- Coordinated 16 organization-wide events and supported 24 additional initiatives
- Partnered with 21 executives and more than 250 volunteers
- Led workshops covering Human Resources, Operations, Marketing, Finance, IT, and Donor Relations
- Managed volunteer coordination, workforce planning, and project execution
- Maintained organizational databases and inventory records
- Supported fundraising and community outreach initiatives
Director
Encore Society
08.2020 - 08.2021
- Evaluated over 100 audition candidates to identify top talent for events
- Organized performances for large sponsored events to engage audiences and meet sponsor expectations
- Coordinated auditions and selected performers to enhance organizational event quality
Education
Bachelor of Science - Psychology
University of Houston
Houston, TX12-2027
Skills
- Onboarding & New Hire Training
- Employee Training & Development
- Interviewing & Candidate Evaluation
- Performance Coaching
- Employee Relations
- Team Supervision
- Workforce Scheduling
- Conflict Resolution
- HR Documentation
- Administrative Operations
- Data Analysis
- Process Improvement
- Microsoft Excel
- Leadership Development
- Professional Communication
Accomplishments
- Best Succession Strategy, 02/22 - 02/23
- Event of the year, 02/22 - 02/23
- Honor Roll, 06/21 - 06/21
- High Achievers Award, 06/18 - 06/21
Timeline
Assistant Service Manager/Business Center Representative
HEB Store
05.2025 - Current
Cashier
HEB Store
11.2023 - 05.2025
Chief Operations Officer
MBAKH
06.2021 - 01.2023
Director
Encore Society
08.2020 - 08.2021
Bachelor of Science - Psychology
University of Houston