Heba Istambouli
Cedar Hill
Summary
Dedicated and results-driven professional with extensive experience in customer service, sales, and healthcare support roles. Proven ability to build strong client relationships, meet sales targets, and deliver compassionate, hands-on care in fast-paced environments. Skilled in in-home healthcare, automotive and solar sales, window product consultations, and hospitality service. Known for excellent communication, problem-solving, and multitasking abilities, with a track record of exceeding customer expectations and improving client satisfaction. Adept at adapting to new industries and consistently contributing to team success and organizational goals.
Overview
11
11
years of professional experience
Work History
Patient Care Technician
TEAMS RMS
Midlothian
04.2022 - Current
- Assist patients with activities of daily living (ADLs) including bathing, grooming, dressing, and mobility.
- Monitor and record vital signs such as blood pressure, temperature, pulse, and respiration rates.
- Collect specimens for lab testing (e.g., urine, stool, blood) following proper procedures.
- Support nurses and medical staff with patient care tasks and clinical procedures.
- Ensure patient comfort and safety by regularly turning, repositioning, and assisting with mobility.
- Set up and maintain patient rooms, equipment, and supplies in a clean and organized manner.
- Document patient care activities accurately in medical records or electronic health systems.
- Respond promptly to call lights and patient requests in a compassionate, professional manner.
- Assist with feeding and hydration, monitoring intake/output as required.
- Transport patients safely between departments or to discharge locations.
- Observe patients for changes in condition and report concerns to nursing staff promptly.
- Follow infection control, HIPAA, and hospital safety protocols at all times.
Sales Associate
Pure Energyllc
Arlington
03.2022 - Current
- Educate potential customers on solar energy systems, benefits, and cost-saving opportunities.
- Conduct in-home or virtual consultations to assess energy needs and evaluate site suitability.
- Design and present customized solar proposals using customer usage data and financing options.
- Explain available incentives, rebates, tax credits, and return on investment (ROI).
- Manage the entire sales cycle from lead generation to contract signing and installation coordination.
- Follow up with leads through calls, emails, and scheduled appointments to nurture client relationships.
- Use CRM tools to manage sales pipeline, document interactions, and track performance metrics.
- Collaborate with engineering, permitting, and installation teams to ensure smooth project execution.
- Stay current on solar technology, market trends, local regulations, and utility policies.
- Meet or exceed monthly and quarterly sales targets while maintaining a customer-first approach.
- Participate in community events, trade shows, and outreach campaigns to generate leads.
- Educate clients on system monitoring and long-term maintenance expectations.
In Home Healthcare
Private Company
Irving
11.2020 - 12.2021
- Provide compassionate, hands-on personal care including bathing, dressing, grooming, and toileting assistance.
- Monitor and assist with mobility and physical therapy exercises as directed by medical professionals.
- Administer prescribed medications and monitor for side effects or adverse reactions (if certified).
- Prepare and serve meals according to dietary restrictions and nutritional needs.
- Assist with feeding and hydration to ensure patient well-being.
- Perform light housekeeping duties such as laundry, dishes, and maintaining a clean, safe living environment.
- Accompany clients to medical appointments and provide transportation as needed.
- Observe and report changes in the client’s condition to family members, nurses, or supervising staff.
- Maintain accurate records of care provided, medication administration, and client status.
- Offer companionship and emotional support to enhance quality of life and reduce isolation.
- Follow care plans and adhere to HIPAA and patient confidentiality standards.
- Support clients with activities of daily living (ADLs) while promoting independence and dignity.
Sales Representative
Power Home Remodeling
Irving
07.2019 - 08.2020
- Promote and sell window products (vinyl, wood, aluminum, energy-efficient, etc.) to residential or commercial customers.
- Conduct in-home or on-site consultations to assess customer needs and provide tailored product recommendations.
- Prepare and deliver detailed quotes and proposals, including pricing, measurements, and installation timelines.
- Educate customers on product features, benefits, warranties, and energy efficiency standards.
- Use strong presentation and communication skills to guide clients through the decision-making process.
- Maintain up-to-date knowledge of product lines, installation methods, and industry trends.
- Collaborate with installation and service teams to ensure smooth project execution and customer satisfaction.
- Develop and maintain a pipeline of leads through cold calls, referrals, online inquiries, and showroom visits.
- Negotiate pricing and close sales while meeting or exceeding monthly sales targets.
- Accurately record customer information, sales data, and job details in CRM systems.
- Follow up with customers post-sale to ensure satisfaction and encourage referrals.
- Attend trade shows, training sessions, and networking events to promote company offerings.
Car Salesperson
Don Davis Auto Group
Arlington
08.2017 - 06.2019
- Greet customers with professionalism and build rapport to understand their vehicle needs.
- Guide clients through the sales process from initial inquiry to final purchase.
- Present and demonstrate vehicles to customers, highlighting key features and benefits.
- Stay current on vehicle inventory, financing options, warranties, and industry trends.
- Conduct test drives while explaining performance, safety, and tech features.
- Negotiate pricing and trade-in values within dealership guidelines to close deals.
- Prepare and process sales documents, contracts, and financing paperwork accurately.
- Follow up with potential and previous customers to build long-term relationships and generate repeat business.
- Maintain a high level of product knowledge to answer customer questions and handle objections confidently.
- Meet or exceed monthly and quarterly sales targets and KPIs.
- Collaborate with finance, service, and management teams to ensure a smooth customer experience.
- Use CRM tools to track leads, manage follow-ups, and report sales activity.
- Ensure vehicles on the lot are clean, presentable, and properly merchandised.
Host/Server
Champps sports bar& grill
Irving
05.2015 - 03.2017
- Greet guests promptly and courteously, providing a welcoming dining experience.
- Accurately take food and beverage orders and enter them into the POS system.
- Deliver food and drinks to tables efficiently while ensuring order accuracy and presentation.
- Anticipate guest needs and respond promptly to requests or concerns.
- Maintain knowledge of menu items, ingredients, and daily specials to provide recommendations.
- Ensure tables are clean, properly set, and restocked between seatings.
- Collaborate with kitchen and bar staff to ensure timely and accurate service.
- Handle cash, credit card transactions, and process payments with accuracy.
- Follow sanitation and safety protocols to maintain a clean dining environment.
- Upsell menu items and promotions to maximize revenue and enhance guest experience.
Host/Server
Genghis Grill
Arlington
05.2014 - 05.2016
- Greet and seat guests in a friendly and timely manner.
- Manage the waitlist using reservation software or manual tracking.
- Estimate accurate wait times and communicate them effectively to guests.
- Answer phone calls, take reservations, and handle guest inquiries.
- Maintain the cleanliness and organization of the host stand and entrance area.
- Coordinate with servers and management to optimize seating and table turnover.
- Assist with to-go orders and ensure order accuracy.
- Monitor the dining room to anticipate and resolve any potential guest issues.
- Maintain a professional demeanor and appearance during high-volume shifts.
- Support team members during busy times, including bussing tables or assisting with service.
Education
High School Diploma -
MacArthur High School
Irving, Texas01-2017
Skills
- Active Listening
- Conflict Resolution
- Empathy & Patience
- Verbal and Written Communication
- Problem Solving
- Time Management
- Attention to Detail
- Adaptability/Flexibility
- Positive Attitude
- CRM Software Proficiency (eg, Salesforce, Zendesk)
- Multitasking in High-Volume Environments
- Complaint Handling & De-escalation
- Team Collaboration
- Customer Retention Strategies
- Cultural Sensitivity
- Lead Generation & Prospecting
- Cold Calling & Warm Outreach
- Product Knowledge & Presentation
- Persuasive Communication
- Negotiation & Closing Techniques
- Upselling & Cross-Selling
- Objection Handling
- CRM & Pipeline Management (eg, HubSpot, Zoho, Salesforce)
- Goal-Oriented Mindset
- Market & Competitor Research
- Time Management & Prioritization
- Consultative Selling Approach
- Sales Forecasting & Reporting
- Customer Needs Assessment
- Relationship Building
Languages
3,3
Timeline
Patient Care Technician
TEAMS RMS
04.2022 - Current
Sales Associate
Pure Energyllc
03.2022 - Current
In Home Healthcare
Private Company
11.2020 - 12.2021
Sales Representative
Power Home Remodeling
07.2019 - 08.2020
Car Salesperson
Don Davis Auto Group
08.2017 - 06.2019
Host/Server
Champps sports bar& grill
05.2015 - 03.2017
Host/Server
Genghis Grill
05.2014 - 05.2016
High School Diploma -
MacArthur High School