Heba Rabbad
New York,NY
Summary
Committed teaching assistant with background in adapting educational materials to meet diverse student needs. Skilled in creating engaging learning environments and providing support for instructional tasks. Strengths include strong communication, organizational, and collaboration skills. Have contributed positively to improving classroom dynamics and enhancing student understanding through innovative teaching strategies. I'm very passionate about positively impacting students' lives and improving their academic performances. I am also highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Smile Dental Clinic
Garden City, MI
12.2023 - 07.2024
- Scheduled and confirmed appointments and meetings for management team.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Scheduled appointments for clients, customers, and other visitors.
Teaching Assistant Volunteer
Star International Academy
Dearborn Heights, MI
02.2022 - 05.2024
- Provided support to students who needed extra help in understanding the subject matter.
- Organized and maintained a clean, safe learning environment.
- Engaged students in activities to promote critical thinking skills.
- Participated in professional development workshops related to teaching methods and strategies.
- Collaborated with school staff members on various projects related to curriculum enhancement.
- Worked one-on-one with at-risk students on core subjects.
- Assisted with grading assignments, tests, and other coursework according to established criteria.
- Assisted teachers with preparing lesson plans and materials for classes.
- Tutored students in course material to improve comprehension.
- Observed student behavior and assisted with classroom management.
Library Volunteer
Star International Academy
Dearborn Heights, MI
09.2022 - 04.2024
- Assisted patrons with locating books and other resources, fostering positive experience.
- Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
- Organized and shelved books according to Dewey Decimal System.
- Collaborated with library staff to work on special projects and community events.
- Greeted visitors at the circulation desk and provided information about library services.
- Sorted books, publications, and other items according to established procedures.
- Kept watchful eye on front desk to encourage protected library environment.
- Created materials to promote library at local schools and community events.
- Developed skills in Microsoft Office and other current computer technologies.
- Copied, printed and mailed material per librarians' requests.
- Read stories to preschool children to help increase key language, literacy and social skills.
- Organized and shelved materials according to library standards.
- Delivered materials to patrons unable to come to library.
Receptionist
Laser Vision Care Center
Dearborn, MI
01.2023 - 11.2023
- Scheduled and confirmed appointments and meetings for management team.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Updated daily log book with information about visitors entering the premises.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Managed company database and ensured the accuracy of contact information.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Scheduled and confirmed appointments.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Greeted customers, answered general questions and directed to appropriate locations.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
Education
Associate of Arts - Early Childhood Education
Borough of Manhattan Community College
New York, NY05-2025
High School Diploma -
Star International Academy
Dearborn Heights, MI06-2024
Skills
- Literacy strategies
- Student engagement
- Elementary education
- Cooperative learning
- Classroom discussion facilitation
- Children's books
- Store organization
- Organizational growth
- Book recommendations
- Reading comprehension
- Merchandise displays
- Visual displays
- Book categorization
- Reading and teaching
- Cataloging and shelving
- Cataloging of materials
- Library services
- Children's programs
Certification
- CPR Certificate
Languages
Arabic
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Receptionist
Smile Dental Clinic
12.2023 - 07.2024
Receptionist
Laser Vision Care Center
01.2023 - 11.2023
Library Volunteer
Star International Academy
09.2022 - 04.2024
Teaching Assistant Volunteer
Star International Academy
02.2022 - 05.2024
Associate of Arts - Early Childhood Education
Borough of Manhattan Community College
High School Diploma -
Star International Academy
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