Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hebe Meraz De Rico

Houston,TX

Summary

Dedicated professional with a positive attitude and a knack for multitasking, excelling in team environments. Proficient in handling phone communications with a focus on providing excellent support and assistance to colleagues and clients. Eager to contribute to a dynamic team and enhance operational efficiency through strong interpersonal skills and a supportive approach.

Compassionate Patient Coordinator with experience in coordinating patient care, scheduling appointments, and streamlining administrative procedures. Strong background in managing patient information, ensuring accuracy while maintaining confidentiality. Possess effective communication skills and ability to work well under pressure. Demonstrated ability to improve patient satisfaction levels in previous roles.

Overview

14
14
years of professional experience

Work History

Patient Cordinator

Comfort Sleep Center
Webster, TX
12.2023 - 05.2025
  • Coordinated patient schedules to optimize care delivery and staff allocation.
  • Managed patient intake processes, ensuring accurate documentation and data entry.
  • Communicated with healthcare providers to facilitate care plan implementation.
  • Organized patient follow-ups, enhancing continuity of care and support services.
  • Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
  • Ensured all paperwork related to patient care was completed accurately and timely.
  • Coordinated patient appointments and maintained appointment schedule.
  • Pulled patient files and verified insurance before patient's appointment.
  • Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
  • Maintained inventory of medical supplies and equipment used in providing patient care.
  • Prepared patient charts prior to visits as well as updated records after each visit.
  • Collected patient data and documented records of health condition, hospitalizations and lifestyle patterns.

Health Insurance Assistant

Multi Insurance Co
Houston
11.2020 - 11.2023
  • Assisted clients with insurance inquiries, providing clear explanations of policies and benefits.
  • Resolved complex issues, enhancing customer satisfaction and retention.
  • Coordinated with healthcare providers and insurance underwriters to facilitate smooth claim resolutions.
  • Participated in cross-functional teams to improve service delivery.
  • Managed client inquiries and provided timely assistance with policy information.
  • Reviewed policy documents to ensure compliance with company standards.

Patient Coordinator

Royal Home Health Care
Houston
02.2011 - 07.2014
  • Coordinated patient care plans with healthcare teams, ensuring seamless communication and optimal treatment outcomes for diverse clientele.
  • Streamlined patient intake process, reducing wait times and improving overall satisfaction rates among clients and their families.
  • Provided compassionate support to patients and families, addressing concerns and facilitating smooth transitions between care settings.
  • Maintained meticulous patient records, ensuring accurate documentation for continuity of care and compliance with healthcare regulations.
  • Implemented new patient engagement strategies, enhancing communication and fostering stronger relationships between caregivers and clients.
  • Optimized patient care coordination, leading to improved treatment outcomes and heightened client satisfaction across diverse healthcare scenarios.

Education

GED -

North Star Christian Acedemy
HOUSTON

Skills

  • Customer Service
  • Conflict Resolution
  • Adaptability
  • Empathy
  • Patient scheduling
  • Data entry accuracy
  • Customer relationship management

Languages

Spanish, Native

Timeline

Patient Cordinator

Comfort Sleep Center
12.2023 - 05.2025

Health Insurance Assistant

Multi Insurance Co
11.2020 - 11.2023

Patient Coordinator

Royal Home Health Care
02.2011 - 07.2014

GED -

North Star Christian Acedemy