Ryan Sherron

Patient Cordinator

Mercy Hospital Oklahoma City

01.2007 - Current

Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
Worked with patients to schedule tests and procedures.
Explained upcoming treatment preparation, instructions, and other facts to patients.
Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Answered incoming calls, scheduled appointments and filed medical records.
Trained new staff on filing, phone etiquette and other office duties.
Compiled and maintained patient medical records to keep information complete and up-to-date.