Jennifer Schneider
Blanchester,OH
Summary
Dynamic Patient Coordinator Supervisor with over 25 years of experience in optimizing front desk operations and training staff. Proven track record in ensuring compliance and delivering exceptional customer service, contributing to enhanced patient satisfaction and streamlined processes.
Overview
26
26
years of professional experience
Work History
Patient Cordinator Supervisor
Cincinnati Eye Institute
Mason, OH
06.2000 - Current
- Coordinated patient schedules to optimize clinic workflow and reduce wait times.
- Implemented electronic health record systems for improved patient data management and accessibility.
- Oversaw patient intake processes, ensuring accuracy in documentation and compliance with regulations.
- Trained new staff on operational procedures and system usage to enhance team efficiency.
- Developed and maintained relationships with patients, addressing concerns to improve satisfaction levels.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Verified patient insurance eligibility and entered patient information into system.
Education
High School Diploma -
Milford High School
Milford, OHSkills
- Insurance verification
- Appointment scheduling
- Electronic records management
- Office administration
- Attention to detail
- Patient records management
- Patient registration
- HIPAA compliance
- Scheduling
- Payment collection
- New hire training
- Document filing
Timeline
Patient Cordinator Supervisor
Cincinnati Eye Institute
06.2000 - Current
High School Diploma -
Milford High School