Hebe Meraz De Rico
Pasadena
Summary
Dedicated professional with a positive attitude and a knack for multitasking, excelling in team environments. Proficient in handling phone communications with a focus on providing excellent support and assistance to colleagues and clients. Eager to contribute to a dynamic team and enhance operational efficiency through strong interpersonal skills and a supportive approach.
Overview
15
15
years of professional experience
Work History
Spanish Interpreter
Kelly Services
Houston, TX
08.2025 - Current
- Facilitated clear communication between Spanish-speaking clients and service providers.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Enhanced emergency response effectiveness by providing on-the-spot interpretation during crisis situations, aiding in clearer communication between victims and first responders.
- Enhanced communication between non-Spanish speaking medical staff and patients by providing accurate and empathetic interpretation during medical consultations.
- Enabled non-Spanish speaking educators to reach wider student audience by interpreting educational content and feedback into Spanish.
Front Desk Patient Coordinator
CLS Health
Webster, TX
12.2024 - 2025
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Managed patient intake processes, ensuring accurate data entry and compliance with regulations.
- Developed and maintained strong relationships with patients, enhancing satisfaction and retention rates.
- Streamlined communication between medical staff and patients, improving overall service delivery.
- Implemented electronic health record (EHR) systems for efficient patient management and documentation.
- Handled financial transactions with precision while discussing payment options with patients in a respectful manner.
- Enhanced office organization with effective filing systems, resulting in easier access to patient records.
- Managed high call volume effectively, prioritizing urgent matters while maintaining courteousness towards all callers.
Health insurance assistant
Multi Insurance Co
Houston
11.2021 - 10.2024
- Assisted clients with policy inquiries, providing clear explanations of coverage options. Resolved complex issues, enhancing customer satisfaction and retention.
- Implemented new digital tools for streamlined claim submissions, reducing processing time and improving overall workflow efficiency.
- Maintained meticulous records of client interactions and policy changes, ensuring accurate documentation for audits and compliance reviews.
- Analyzed policy trends to identify coverage gaps, leading to development of tailored insurance solutions that better met client needs and market demands.
Cleaning Team Leader
Casa Limpia
09.2016 - 05.2020
- Led cleaning team, ensuring high standards across multiple sites. Implemented efficient scheduling system, reducing overtime costs while maintaining quality.
- Pioneered use of digital checklists, improving accuracy and accountability. Implemented feedback system, leading to continuous improvement in service quality.
- Maintained meticulous attention to detail in all cleaning operations. Conducted regular quality checks, ensuring consistent high standards across all client sites.
Patient Coordinator
Royal Home Health Care
Houston
02.2011 - 07.2013
- Coordinated patient care plans with healthcare teams, ensuring seamless communication and optimal treatment outcomes for diverse clientele.
- Streamlined patient intake process, reducing wait times and improving overall satisfaction rates among clients and their families.
- Provided compassionate support to patients and families, addressing concerns and facilitating smooth transitions between care settings.
- Maintained meticulous patient records, ensuring accurate documentation for continuity of care and compliance with healthcare regulations.
- Implemented new patient engagement strategies, enhancing communication and fostering stronger relationships between caregivers and clients.
- Optimized patient care coordination, leading to improved treatment outcomes and heightened client satisfaction across diverse healthcare scenarios.
Education
High School Diploma -
North Star Christian Academy
HoustonSkills
- Critical Thinking
- Time Management
- Conflict Resolution
- Adaptability
- Bilingual Spanish/English
- Telephone interpreting
- Teamwork and collaboration
- Customer service
Languages
Spanish
English
Timeline
Spanish Interpreter
Kelly Services
08.2025 - Current
Front Desk Patient Coordinator
CLS Health
12.2024 - 2025
Health insurance assistant
Multi Insurance Co
11.2021 - 10.2024
Cleaning Team Leader
Casa Limpia
09.2016 - 05.2020
Patient Coordinator
Royal Home Health Care
02.2011 - 07.2013
High School Diploma -
North Star Christian Academy