Heber Ramos
El Paso
Summary
Dynamic General Manager with expertise in operations management and team leadership. Proven track record in enhancing customer engagement and implementing cost control measures to drive profitability.
Overview
7
7
years of professional experience
Work History
General Manager
WhiskeyDicks
04.2025 - 04.2026
- Oversaw daily operations to ensure high-quality service and customer satisfaction.
- Managed staff scheduling and training to optimize workforce efficiency.
- Implemented inventory management systems to streamline stock control processes.
- Enhanced customer engagement through effective communication and service strategies.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
General Manager
Soggy Peso
07.2024 - 04.2026
Assistant Manager
Anahiem Jacks
09.2021 - 02.2023
- Managed daily operations to ensure efficiency and productivity across all departments.
- Trained and mentored new staff, fostering a collaborative team environment.
- Analyzed sales data to identify trends and optimize inventory management processes.
- Developed and implemented standard operating procedures to enhance service quality.
- Resolved customer inquiries and complaints, improving overall satisfaction ratings.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Assistant Manager
Alto Country Club
03.2019 - 10.2021
- Collaborated with cross-functional teams to streamline communication and project execution.
- Assisted in budget preparation and financial reporting for departmental expenditures.
- Coordinated scheduling and resource allocation to meet operational demands effectively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
High School Diploma -
Ruidoso High School
Ruidoso, NM05-2001
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Food safety
- Inventory management
- Staff scheduling
- Hiring decisions
- Cost control
- Labor management
- Customer engagement
- Guest relations
- Scheduling coordination
- Team management
- POS system
- Wine pairing
- Food preparation
- Sanitation standards
- Inventory control and record keeping
- Passion for customer satisfaction
- Customer loyalty
- Employee schedule management
Timeline
General Manager
WhiskeyDicks
04.2025 - 04.2026
General Manager
Soggy Peso
07.2024 - 04.2026
Assistant Manager
Anahiem Jacks
09.2021 - 02.2023
Assistant Manager
Alto Country Club
03.2019 - 10.2021
High School Diploma -
Ruidoso High School