Heckerly Coss
Marlton,NJ
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages a team of store associates and assistant managers.
Overview
1
1
Language
1
1
Certification
21
21
years of professional experience
Work History
Store Manager
Firestone Complete Auto Care, BRO
Lawrenceville, New Jersey
03.2017 - Current
- Managed daily store operations, ensuring efficient workflow among staff to meet customer needs.
- Led team training sessions, improving customer service skills and enhancing product knowledge among staff.
- Oversaw inventory management, implementing stock control measures to maintain optimal stock levels.
- Experience in LOF, Steering and suspension, Brakes, Air conditioning, alignments and basic diagnostic...
- Communicated effectively in Spanish with customers and colleagues.
Service Manager
Good year tire and rubber company
Hollywood, FL
09.2005 - 12.2015
- Managed daily operations, ensuring timely and efficient tire service delivery to meet customer demands.
- Trained and mentored staff on customer service best practices.
- Coordinated inventory management and stock replenishment to maintain optimal supply levels and prevent service interruptions.
- Ordered parts and processed credits for customer vehicle maintenance needs.
- Repaired vehicles in shop during staff shortages to maintain workflow. To move vehicle flow and guarantee promised time.
Education
ENY Highschool of Transit Technology
Brooklyn , NySome College (No Degree) - Criminal Justice
University of Phoenix
Miramar, FLSkills
- Automotive repair
- Parts procurement
- Inventory management
- Customer service
- Automotive repair
Languages
Spanish
Professional
Certification
- A/c 609 certified
- 10 plus years of store management
- 6 year of automotive repairs
Timeline
Store Manager
Firestone Complete Auto Care, BRO
03.2017 - Current
Service Manager
Good year tire and rubber company
09.2005 - 12.2015
ENY Highschool of Transit Technology
Some College (No Degree) - Criminal Justice
University of Phoenix