Danielle Lamb
Bowling Green
Summary
Experienced retail management professional with a proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, while maintaining reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, along with excellent problem-solving and communication skills. Enthusiastic about creating a positive shopping experience and optimizing store performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Goodyear Tire & Auto Service
03.2022 - Current
- Conflict Management
- Assisted with hiring, training and mentoring new staff members.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Customer engagement
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Quality Control Technician
Veoneer Brake Systems
09.2020 - 01.2023
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
- Tested and evaluated product precision against specifications to reduce discrepancies.
Manager
Muffler Man
05.2018 - 09.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
Technician
Ballas Buick GMC
06.2017 - 03.2019
- Performed oil changes
- Used car inspection and performed the work that was approved
- Mounted and Balanced tires (Road Forced When Needed)
- Prepared new cars for delivery
- Performed Basic Maintenance
- Performed some engine repairs (Valve covers, water pumps, Camshaft Solenoids)
- Repaired Interior and exterior trim (seat covers, headliners, radios, assist steps, fender flares)
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Technician
ED SCHMIDT AUTO GROUP
05.2015 - 04.2017
- Worked on GMC and Volkswagen
- Performed basic Maintenance
- Performed Small engine repairs
- Certification for Volkswagen Electrical Diagnosis
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized system performance thorough testing and analysis.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
Education
High school diploma - Required
Bowling Green High School
Bowling Green, OHSkills
- Management
- Transmissions
- Vehicle Maintenance
- Word
- Automotive Diagnostics
- Service Technician Experience
- Suspension
- Welding
- Tire Service
- Oil Change
- Mechanic Experience
- Training
- Mechanical Knowledge
- Inventory Management
- Brake Repair
- Team Building
- Alignment
- Inventory
- Microsoft Word
- Scheduling
- Automotive Repair
- Store operations
- Customer service
- Team leadership
- Store merchandising
- Recruitment and hiring
- Team building and leadership
- Operations management
- Sales expertise
- Payroll management
Certification
Volkswagen Technician, Present, 2016
Awards
Electrical Specialist, 06/01/16
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Full Professional
Timeline
Store Manager
Goodyear Tire & Auto Service
03.2022 - Current
Quality Control Technician
Veoneer Brake Systems
09.2020 - 01.2023
Manager
Muffler Man
05.2018 - 09.2020
Technician
Ballas Buick GMC
06.2017 - 03.2019
Technician
ED SCHMIDT AUTO GROUP
05.2015 - 04.2017
High school diploma - Required
Bowling Green High School
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