Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Heclyriann Santiago

East Hartford,CT

Summary

Dynamic sales associate with proven expertise. Skilled in time management and loss prevention techniques, I excel in high-pressure environments, consistently delivering exceptional service and solutions that enhance customer satisfaction and loyalty. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers.

Overview

6
6
years of professional experience

Work History

Sales Associate

Wolf River Electric
07.2025 - 08.2025
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Waitstaff

Queen Pizza
08.2024 - 07.2025
  • Delivered services to customer locations within specific timeframes.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proven ability to learn quickly and adapt to new situations.

Warehouse Worker

Amazon
05.2023 - 05.2024
  • Consistently lifted materials weighing as much as 50 pounds or more.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Assembled pallets and crates for secure transportation of materials.

Sales Associate

Cutco Cutlery
04.2022 - 06.2022
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Dispatcher

Luis & L Trucking
02.2022 - 04.2022
  • Directed dispatching, routing, and tracking of 6 fleet vehicles.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

Cashier

Charley's Philly Cheese
10.2021 - 03.2022
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Cashier

McDonalds
09.2019 - 12.2019
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

Education

High School Diploma -

Career Online High School
Pompano Beach, FL
05-2025

Skills

  • Loss prevention techniques
  • Revenue growth strategies
  • Marketing support
  • Time management skills
  • Effective multitasking
  • Strategic decision-making
  • Accurate order entry
  • Accurate data entry
  • Ordering and stocking
  • Cash management proficiency
  • Financial processing expertise
  • Foundational math skills

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

Wolf River Electric
07.2025 - 08.2025

Waitstaff

Queen Pizza
08.2024 - 07.2025

Warehouse Worker

Amazon
05.2023 - 05.2024

Sales Associate

Cutco Cutlery
04.2022 - 06.2022

Dispatcher

Luis & L Trucking
02.2022 - 04.2022

Cashier

Charley's Philly Cheese
10.2021 - 03.2022

Cashier

McDonalds
09.2019 - 12.2019

High School Diploma -

Career Online High School

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