Summary
Overview
Work History
Education
Skills
References
Timeline
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Hector Alvidrez

El Paso,US

Summary

As an individual I'm looking to better myself and my future by staying motivated, learning new skills. I can be a great teammate and leader, learn things quickly and be punctual and reliable.

Overview

7
7
years of professional experience

Work History

Customer Service Representative Intern

Charter Spectrum
El Paso, TX
01.2024 - Current
  • Resolve technical issues, enhancing customer satisfaction and retention.
  • Collaborate with team to improve service delivery and feedback.
  • Apply problem-solving skills for efficient issue resolution.

Tire Technician

Discount Tire
El Paso, US
09.2023 - 01.2025
  • Maximized efficiency by coordinating changing and rotating of tires
  • Dismounted, mounted, and repaired tires according to manufacturer specifications
  • Inflated tires to prescribed PSI per load requirements to optimize tire safety
  • Rotated, mounted and balanced tires on cars, trucks, and vans

Overnight Stocker

Walmart
El Paso, US
04.2021 - 01.2024
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage
  • Removed all boxes and related trash from sales floor and processed through compactors
  • Inspected floor displays, noted missing items, and immediately replenished merchandise
  • Assisted customers by finding items quickly to boost store satisfaction rates

Produce Associate

Walmart
El Paso, US
04.2021 - 01.2023
  • Assisted customers with price checking fruits and vegetables and finding requested items in department
  • Pleasantly greeted customers and provided prompt and courteous service

HVAC Technician

3.4.5 Heating and Cooling
El Paso
06.2019 - 07.2022
  • Performed emergency repairs on HVAC systems to restore heating and cooling services in critical situations.
  • Assembled sheet metal pieces into ductwork sections using rivets or screws as needed.
  • Coordinated with contractors and construction teams on new installations and major repair projects.
  • Installed heating, air conditioning and ventilation equipment and tested for proper operation.
  • Troubleshot complex control circuits involving relays, transformers and switches.
  • Cleaned evaporator coils, condensate drains and blower wheels to maintain optimal efficiency of the unit.

Produce Associate

Big 8 Food Stores
El Paso, US
09.2018 - 06.2019

Education

High School Diploma -

Eastlake High School
El Paso, TX
06-2019

Skills

  • Technical support
  • Problem solving
  • Service improvement
  • Time management
  • Safety compliance
  • Communication skills
  • Excellent communication

References

  • Hector Alvidrez3.4.5 Heating And Cooling© hectorjesusalvidrez@hotmail.com/915-694-6161
  • Eppy McCoy/Walmart/915-433-1695
  • Adrian Candelaria/Discount Tire/915-240-5311
  • Diego Catacora/Spectrum/915-408-7387

Timeline

Customer Service Representative Intern

Charter Spectrum
01.2024 - Current

Tire Technician

Discount Tire
09.2023 - 01.2025

Overnight Stocker

Walmart
04.2021 - 01.2024

Produce Associate

Walmart
04.2021 - 01.2023

HVAC Technician

3.4.5 Heating and Cooling
06.2019 - 07.2022

Produce Associate

Big 8 Food Stores
09.2018 - 06.2019

High School Diploma -

Eastlake High School
Hector Alvidrez