Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Joan Troncoso

El Paso

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Premier wireless
El Paso
06.2022 - Current
  • Assisted customers with inquiries and resolved issues promptly.
  • Provided product information to enhance customer understanding and satisfaction.
  • Handled customer complaints with empathy and professionalism.
  • Collaborated with team members to improve service delivery strategies.
  • Trained new employees on customer service protocols and best practices.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.

Sales Representative Manager

Premier wireless
El Paso
06.2022 - Current
  • Managed a team of sales representatives to meet customer needs.
  • Developed training programs to enhance product knowledge and selling techniques.
  • Oversaw daily operations to ensure efficient workflow and customer satisfaction.
  • Coordinated sales strategies with marketing teams to drive brand awareness.
  • Established performance standards for sales team members and monitored their progress against those goals.
  • Performed sales consultations and educated clients on products and services.
  • Used change methodologies to increase sales and led projects for increased productivity.

Education

Pebble Hills High School
El Paso, Texas

Skills

  • Customer service
  • Team leadership
  • Product training
  • Sales strategies
  • Customer consulting
  • Call escalation
  • Customer satisfaction measurement
  • Technical troubleshooting
  • Dispute resolution
  • Consultative sales
  • In-store support
  • Money handling
  • Strategic sales
  • Multi-line telephone operations
  • Refund management
  • Order processing
  • Schedule mastery
  • Adaptability and flexibility
  • Strong teamwork
  • Team collaboration
  • Microsoft Excel
  • Sales closing
  • Technical support
  • Device repair technician

Languages

English
Native/ Bilingual
Spanish
Professional

Certification

  • Certified in Microsoft Word

References

References available upon request.

Timeline

Customer Service Representative

Premier wireless
06.2022 - Current

Sales Representative Manager

Premier wireless
06.2022 - Current

Pebble Hills High School
Joan Troncoso