Hector Anaya
Account Manager
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
ACCOUNT MANAGER
FRIESENS CORPORATION
Altona, Manitoba
10.2021 - Current
- Part of yearbook division and helped retain 90% of 2021 contracts going into 2022 by establishing relationships with advisers.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
MORTGAGE LOAN OFFICER
CALIBER HOME LOANS
Coppell, TX
12.2019 - 09.2021
- Assisted homeowners with refinancing their homes and meeting other financial goals
- Managed large pipeline and kept in constant contact with leads
- Recognized in Caliber Home Loans elite team for closing top 10 most loans for the month of April 2020.
- Explained different types of loans pertaining to client situations
- Reviewed loan files and updated to match current standards
DIGITAL PRODUCT SPECIALIST
LOCAL
McKinney, TX
03.2019 - 11.2019
- Communicated technology solutions and aligned solutions to client's needs
- Interacted with key decision makers to promote technology solutions, and lead interactive demos of our technology with prospective customers
- Set enough demos in first month to gain promotion to sales team.
- Managed over 50 customer calls per day.
BUSINESS DEVELOPMENT ASSISTANT
F.O. SUPPLIES NETWORK
San Diego, CA
01.2018 - 03.2019
- Oversaw logistics, and business development as trading flowed daily
- Created purchase orders and maintained contact with cold storages at border to ensure efficient trade
- Assisted in reducing costs for cargo and freight insurance by 13%
- Held critical position in purchasing department by assisting with client outreach to acquire products directly from wholesalers to reduce spending costs.
Sales Executive
Jos. A. Banks Clothier
Lubbock, TX
09.2016 - 11.2017
- Successfully ensured that customers got service and product that best fit their needs
- Oversaw handling technicalities such as processing online orders, making sure the store was presentable for customers, and handled the organization of book-keeping.
Intern
FORTIS FOODS INT
Frisco, TX
03.2014 - 07.2015
- Completed variety of projects including graphic design, Microsoft Office, and auditing program called Trackvia
- In addition, organized and generated purchase orders.
- Increased office productivity by maintaining purchase orders in organized folders as well as electronically tracked for easy access.
Education
Bachelor of Arts (BA) - Advertising
08.2015 - 12.2018
- Strong leadership skills and tech savvy.
- Member of Chi Psi Fraternity
Skills
National accounts
Account development
Client rapport
Strategic planning
Territory Management
CRM Systems
Account management
Upselling
Checking quotes
Sales expertise
Networking skills
Affiliations
Self-taught in audio engineering on the software FL Studio and Ableton as well asvarious instruments. Created and manage a live stream on twitch along with socialmedia accounts to spread awareness.- Caliber Home Loans:NMLS licensed and experienced in writing and originating loans- Texas Tech University:Advertising campaign for Plainview Independent School District, Lubbock TX. Advertisingcampaign for Ocean Spray, Lubbock TX. Advertising campaign for Lindt Chocolatier,Lubbock TX. Proficient in Adobe Photoshop, Illustrator, InDesign, and Lightroom.Business development event held by Mac Owen from the advertising agency “The OwenGroup,” Lubbock TX.- FO Supplies Network, LLC:Business development meeting with McAllen Cold Storage, McAllen TX.- Jos. A. Bank Clothiers:Top 10 salesmen in the West Texas region, Lubbock TX.- Fortis Foods International:-Outsourcing event for new Smithfield products, Ft. Worth TX.
Timeline
ACCOUNT MANAGER - FRIESENS CORPORATION
10.2021 - Current
MORTGAGE LOAN OFFICER - CALIBER HOME LOANS
12.2019 - 09.2021
DIGITAL PRODUCT SPECIALIST - LOCAL
03.2019 - 11.2019
BUSINESS DEVELOPMENT ASSISTANT - F.O. SUPPLIES NETWORK
01.2018 - 03.2019
Sales Executive - Jos. A. Banks Clothier
09.2016 - 11.2017
Texas Tech University - Bachelor of Arts (BA), Advertising
08.2015 - 12.2018
Intern - FORTIS FOODS INT
03.2014 - 07.2015