Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and training and development.
Responsible for managing accounts within Michigan, Indiana and Canada. Management of national accounts, including instrument placement and utilization performance. Train customers in the proper use of Fresenius Kabi products, conduct training classes for instrument operators, and perform periodic assessments and re-trainings as necessary. Work with sales and marketing to develop and launch new products and drive product acceptance and sales within assigned customer base. Act as a consultant to the plasma center managers by helping to show best demonstrated practices within the industry.
Ensure a safe and adequate blood supply in the Chicagoland area by recruiting new and competitive accounts within targeted markets. Grow and maintain existing accounts by building strong customer relationships and increasing unit collections at mobile blood drives. Work with industry and group leaders, including C level executives, to develop specific recruiting plans and promotions in order to ensure successful blood drives.
I also Managed a Blood Center for 8.5 years and was responsible for training, scheduling, performance reviews and using KPI’s to drive employee performance. I was also involved in projects to increase donor frequency, reduce errors, find solutions to discrepancies in the workplace and to write SOP’s
Responsible for conducting instructional training programs in anatomy, medical terminology, health and safety, phlebotomy and EKG. Accountable for evaluating a student’s cognitive learning by developing and reviewing study activities and tests. Evaluate the student’s psychomotor skills by evaluating and critiquing all student performances. Developed accelerated phlebotomy program in order to remain competitive with other educational institutions and to increase student enrollment.
2018 CX Customer Loyalty Award
2019 President's Club Award
2021 President's Club Award
2022 Team Player Award