Hector Arriaga

Helped Clients with calls, and case information.

• Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
• Organized routine meetings with staff members to discuss progress, challenges, and potential solutions within the department.
• Work with clients from ages 10-17 years of age.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Developed and updated databases to handle customer data.
• Assisted customers with product selection, order entry, and payment processing.
• Followed up with customers to support satisfaction and resolve any issue.
• Live Support Chat.
• Navigated multiple computer systems and applications and utilizes search tools to find information.

• Ensured safe transportation of vehicles by conducting thorough pre-trip inspections and adhering to all safety regulations.
• Complied with federal, state and local laws and regulations to reduce risks.
• Maintained accurate records of vehicle conditions prior to transport, minimizing potential disputes upon delivery.
• Promoted a positive work environment by cooperating with team members and maintaining professionalism during all interactions.

• Managed budgets related to shipping and receiving expenses while achieving cost-saving measures without compromising operational efficiency.
• Enhanced shipping efficiency by implementing streamlined processes and procedures.
• Streamlined receiving operations for faster turnaround times and improved customer satisfaction.
• Reduced shipping errors by implementing a comprehensive quality assurance program.

• Assembled pallets and crates for secure transportation of materials.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
• Received and unpacked shipments and new equipment as directed.
• Participated in continuous improvement initiatives aimed at enhancing overall warehouse performance.
• Used Microsoft to have inventory on material.