Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hector Ayala Jr.

Oakdale,CA

Summary

Dynamic professional with a strong background in customer care and data management, honed at Rite-Aid Pharmacy. Proven ability to process prescriptions accurately while ensuring regulatory compliance. Exceptional communication skills fostered positive relationships with clients and colleagues, enhancing service delivery and satisfaction. Committed to advocating for workers' rights as a Union Steward with UFCW 8-Golden State.

Overview

26
26
years of professional experience

Work History

Union Steward

UFCW 8-Golden State
Modesto, CA
11.2024 - Current
  • Provided advice and guidance on labor-related matters to union members.
  • Advocated for workers' rights within the organization while respecting the company's interests.
  • Communicated regularly with local unions about upcoming events or activities that may affect them.

Pharmacy Technician

Rite-Aid Pharmacy
Escalon, CA
09.2009 - Current
  • Processed data entry for patient profiles, billing data, and prescription orders utilizing pharmacy software system.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Delivered customer service to patients by addressing inquiries regarding medications and health-related topics while referring to pharmacists for recommendations or advice.
  • Received payment from customers and processed credit card transactions when necessary.

Pharmacy Clerk

Rite-Aid Pharmacy
Oakdale, CA
05.2006 - 09.2009
  • Provided excellent customer service in a friendly manner to all clients visiting the pharmacy counter.
  • Maintained clean and organized pharmacy environment, adhering to safety and sanitation protocols.
  • Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
  • Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.

Combat Engineer

U.S. Army Active Duty
Bamberg, GERMANY
06.1999 - 10.2003
  • Inspected and maintained combat engineer equipment.
  • Assisted with construction of defensive positions, bridges, and roads.
  • Installed and removed obstacles, including minefields, to support infantry movements and tactics.
  • Ensured accuracy while undertaking progressively intricate missions.

Education

High School Diploma -

Modesto High School
Modesto, CA
06-1999

Skills

  • Data entry and management
  • Exceptional customer care
  • Effective communication skills
  • Prescription processing
  • Regulatory compliance (FDA and HIPAA)
  • Point of sale systems expertise

Languages

English
Native/ Bilingual
Spanish
Limited

Timeline

Union Steward

UFCW 8-Golden State
11.2024 - Current

Pharmacy Technician

Rite-Aid Pharmacy
09.2009 - Current

Pharmacy Clerk

Rite-Aid Pharmacy
05.2006 - 09.2009

Combat Engineer

U.S. Army Active Duty
06.1999 - 10.2003

High School Diploma -

Modesto High School

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