Hector Cabral
Tupelo,MS
Summary
Dynamic Driver Supervisor at UPS with a proven track record in route optimization and fuel efficiency. Strong leadership skills foster team productivity and safety compliance. Successfully reduced accident rates through rigorous training and monitoring, enhancing overall service quality and customer satisfaction. Bilingual in Spanish, enhancing communication and team collaboration.
Overview
16
16
years of professional experience
Work History
Driver Supervisor
UPS
Booneville, MS
05.2016 - Current
- Oversaw daily operations of delivery routes, ensuring timely and efficient service.
- Trained and mentored new drivers on safety protocols and operational procedures.
- Monitored driver performance, providing feedback to enhance productivity and compliance.
- Developed strategies to optimize delivery schedules, reducing delays and improving customer satisfaction.
- Analyzed delivery data to identify trends, driving improvements in route efficiency and cost-effectiveness.
- Reduced accident rates by strictly enforcing safety protocols and conducting thorough vehicle inspections.
- Improved driver performance by implementing comprehensive training programs and regular evaluations.
- Maintained accurate records of driver performance metrics, identifying areas for improvement and recognizing exceptional achievement.
Manager
Los Compadres Mexican Restaurant
Fulton, MS
08.2009 - Current
- Supervised daily restaurant operations to ensure high standards of service and customer satisfaction.
- Trained and mentored staff on food safety protocols and efficient service techniques.
- Implemented inventory management systems to reduce waste and improve stock accuracy.
- Developed and maintained strong vendor relationships to optimize supply chain processes.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Coordinated promotional events, boosting restaurant visibility and attracting new clientele.
Assistant Manager
Dicks Sporting Goods Distribution Center
Tupelo, MS
02.2011 - 08.2016
- Assisted in managing daily operations and workflow efficiency within distribution center.
- Coordinated team schedules, ensuring optimal staffing levels for peak performance.
- Implemented inventory management systems to streamline stock tracking and reduce discrepancies.
- Trained new employees on safety protocols and operational procedures, enhancing workplace safety culture.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Associate of Science - Physical Therapy
Itawamba Community College
Fulton, Mississippi, MS05.2012
Skills
- Fuel efficiency optimization
- Advanced driving techniques
- Route optimization strategies
- Defensive driving techniques
- Adaptive decision making
- Strong leadership
- Time management proficiency
- Team leadership
- Bilingual (Spanish)
Languages
Spanish
Native or Bilingual
Timeline
Driver Supervisor
UPS
05.2016 - Current
Assistant Manager
Dicks Sporting Goods Distribution Center
02.2011 - 08.2016
Manager
Los Compadres Mexican Restaurant
08.2009 - Current
Associate of Science - Physical Therapy
Itawamba Community College