Hector Cardenas Jr

• Verified amount of items received in orders and cross-checked with invoices.
• Collaborated with team members to meet daily order fulfillment goals, ensuring timely delivery to customers.
• Maintained cleanliness and organization within the warehouse facility, promoting a safe working environment for all staff members.
• Conducted cycle counts to maintain accurate inventory records while minimizing discrepancies between physical stock and system data.

Packing Customers orders in a timely manner loading them onto robots to transport to shipping department, while following all safety protocols when entering warehouse f loor. Also learned how to process customer returns and inspecting items that was sent back from the customer to continue processing refund to the customer. Processed manual put away on a daily basis, for example. Shoes, cosmetics, bedding, clothing, cookware, etc. Stored into our inventory logbook.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Responsible for the safe and time-efficient delivery of over 200-300 prime packages throughout each day.

• Followed safety regulations to maintain safe work environment.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.
• Proved successful working within tight deadlines and a fast-paced environment.
• Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.

• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Balanced multiple priorities simultaneously while providing effective technical assistance over the phone or via chat support channels.
• Achieved high levels of customer retention by building strong relationships through excellent communication skills and empathy.