Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hector Cascante

590-592 Jefferson Avenue ,NJ

Summary

Seasoned Business Manager with over 15 years of experience in Customer Service with an aptitude for the service industry. Seeking to advance my personal knowledge in Customer Service by mastering multiple areas of expertise, while having the willingness to take on added responsibilities and contribute positive energy to enhance the success of the team.

Overview

21
21
years of professional experience

Work History

Package Deliver Driver

United Parcel Service, UPS
11.2021 - 01.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Fostered positive working relationships with regular customers.
  • Improved customer satisfaction by ensuring timely and accurate package deliveries.

Assistant Store Manager /District Auditor

Ahold USA
12.2005 - 12.2015


  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
  • Communicated issues and challenges to Store Manager and corporate leadership, providing possible solutions
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
  • Managed workload and task demand between corporate guidelines and staff abilities
  • Fostered a strong working relationship with external auditors to facilitate a smooth audit process.

Guest Services Manager

Wyndham Newark Airport Hotel
01.2001 - 12.2005
  • Key member of opening team for hotel.
  • Completed bi-weekly payroll as well as weekly scheduling for 32 employees
  • Greeted and assisted guests by gathering information pertaining to reservations or requests
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
  • Managed reservations system, ensuring accurate bookings and seamless guest check-in process.
  • Increased staff retention by implementing recognition programs and cultivating a supportive work atmosphere.

Education

Associates - Business Marketing

Union County Community College
Cranford, NJ

Skills

  • Inventory Systems
  • Package handling
  • Hand Truck Operation
  • Customer Support
  • Customer Relationships
  • Strategic Planning
  • Business Objective Analysis
  • Customer Complaint Resolution
  • Technical knowledge
  • Interpersonal Communication
  • Project Planning
  • Information Technology Management
  • Staff Management

Languages

Spanish
Native or Bilingual

Timeline

Package Deliver Driver

United Parcel Service, UPS
11.2021 - 01.2022

Assistant Store Manager /District Auditor

Ahold USA
12.2005 - 12.2015

Guest Services Manager

Wyndham Newark Airport Hotel
01.2001 - 12.2005

Associates - Business Marketing

Union County Community College

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Hector Cascante