- Enjoy hobbies that combine physical activity with outdoor exploration
- Gardening
- Camping
- Tennis
Tony Tran
Garner,NC
Summary
Dependable package delivery driver with a proven track record in optimizing delivery processes and enhancing customer satisfaction. Strong focus on attention to detail and adherence to deadlines.
Overview
27
27
years of professional experience
Work History
Package Delivery Driver
UPS
Raleigh, NC
10.2018 - Current
- Operated delivery vehicles safely through various routes and conditions.
- Managed package sorting and loading for optimal delivery efficiency.
- Ensured timely deliveries by adhering to strict schedules and protocols.
- Monitored vehicle maintenance needs, ensuring compliance with safety standards.
- Completed on-time deliveries by choosing best and most efficient routes.
- Provided excellent customer service while resolving any issues encountered during the delivery process quickly and efficiently.
- Successfully avoided time delivery delays by carefully planning best routes.
- Elevated customer experience by going above and beyond in accommodating special requests or addressing concerns related to package delivery.
Part Time Supervisor
UPS
Raleigh, NC
01.2016 - 10.2018
- Supervised daily operations to ensure compliance with safety protocols and efficiency standards.
- Coordinated workforce scheduling, optimizing labor allocation to meet production demands.
- Trained new employees on operational procedures, enhancing team performance and cohesion.
- Monitored workflow processes, identifying areas for improvement to increase productivity.
- Collaborated with management to identify areas of improvement within the organization''s time management practices.
- Proactively identified potential bottlenecks in project timelines and implemented solutions to ensure deadlines were consistently met or exceeded.
- Conducted regular performance evaluations for team members, providing constructive feedback to promote professional growth.
- Established open lines of communication with staff members, promoting a collaborative environment where employees felt comfortable discussing concerns or suggestions related to work hours and scheduling.
Warehouse Lead / Team Lead
CRC, LLC
Apex, NC
11.2012 - 10.2015
- Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored team members on best practices for inventory management and order fulfillment.
- Streamlined shipping processes, reducing turnaround time by implementing new organizational methods.
- Managed inventory control systems, maintaining accurate stock levels to prevent shortages or overstock situations.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Increased accuracy in inventory tracking through meticulous record-keeping and routine audits.
Billing Lead
Plygem, Inc.
Cary, NC
09.2009 - 05.2012
- Managed billing operations, ensuring timely and accurate invoicing for customer accounts.
- Led team in resolving billing disputes, enhancing customer satisfaction and retention.
- Streamlined billing processes, reducing errors and improving overall efficiency.
- Trained staff on billing software and best practices, fostering a knowledgeable team environment.
- Analyzed billing trends to identify areas for process improvement and cost reduction initiatives.
- Improved client satisfaction with clear communication on billing matters and prompt resolution of inquiries.
- Organized monthly meetings with cross-functional teams to review outstanding receivables and develop action plans for collection efforts.
- Increased accuracy in financial reporting by reconciling billing discrepancies and adjusting entries as needed.
- Managed a team of billers, providing guidance, coaching, and performance evaluations for professional growth and development.
Senior Cash Analyst
Crown Castle USA
Canonsburg, PA
09.2005 - 07.2007
- Analyzed cash flow trends to support financial forecasting and budgeting initiatives.
- Collaborated with cross-functional teams to streamline reporting processes and improve data accuracy.
- Managed incoming and outgoing payments, mitigating risks associated with currency fluctuations and ensuring compliance with internal policies.
- Researched and resolved account discrepancies.
- Matched purchase orders with invoices and recorded necessary information.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Entered figures using 10-key calculator to compute data quickly.
Shipping and Receiving Coordinator
Crown Castle USA
Canonsburg, PA
08.1999 - 09.2005
- Coordinated shipping schedules to ensure timely delivery of materials and equipment.
- Managed inventory control processes using advanced tracking systems to enhance accuracy.
- Oversaw receiving operations, verifying shipments against purchase orders for compliance.
- Implemented process improvements that streamlined workflow and reduced handling time.
- Analyzed shipment data to identify trends, facilitating strategic decision-making for logistics planning.
- Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
- Managed daily shipment scheduling with carriers, optimizing transportation costs and delivery times for customers.
- Coordinated with suppliers to schedule timely deliveries, minimizing warehouse congestion and maximizing storage efficiency.
- Enhanced receiving accuracy by closely monitoring incoming shipments and promptly reporting discrepancies.
- Established strong relationships with key carrier representatives, ensuring priority handling and timely resolution of any shipping issues.
Education
Associate of Science - Business Management in Science
Community College of Allegheny County
Pittsburgh, PA12-2001
Skills
- Customer service
- Deadline oriented
- Warehouse operations
- Dependability and honesty
- Attention to detail
- Inventory systems
- Billing statements
- Inventory management
Interests
Timeline
Package Delivery Driver
UPS
10.2018 - Current
Part Time Supervisor
UPS
01.2016 - 10.2018
Warehouse Lead / Team Lead
CRC, LLC
11.2012 - 10.2015
Billing Lead
Plygem, Inc.
09.2009 - 05.2012
Senior Cash Analyst
Crown Castle USA
09.2005 - 07.2007
Shipping and Receiving Coordinator
Crown Castle USA
08.1999 - 09.2005
Associate of Science - Business Management in Science
Community College of Allegheny County
6 months for Belt of month at UPS Warehouse / 10 Stars customers Satisfaction as Package Car Driver
Receiving and shipping materials base on Accuracy, deadline and quality metric at Raleigh UPS Hub. Best Customer service rating award by Customer Satisfaction and professionalism service evaluation survey.