Hector Choc
2000 N Congress Ave , Lot 2, West Palm Beach
Summary
Proven server with a track record of enhancing guest experiences at Stage Kitchen and Bar through exceptional customer service and hospitality expertise. Skilled in upselling and guest engagement, leading to significant sales increases and repeat business. Demonstrates strong work ethic and memory retention, ensuring personalized service and high guest satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Stage Kitchen and Bar
07.2021 - 07.2024
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Possessed excellent food and beverage menu knowledge therefore providing a tailored experience
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
City Cellar Wine Bar & Grill
01.2019 - 08.2021
- Explained menu items and suggested appropriate options for food allergy concerns.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server
Bistro Chez Jean Pierre
07.2016 - 07.2019
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Improved dining experience by providing prompt, attentive service to guests.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Server
Table 26 Palm Beach
10.2018 - 06.2019
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
Associate Degree - Computer Science
Hillsborough Community College
Tampa, FL06.2016
High School Diploma - Academics
Toledo Community College
Punta Gorda, Belize06.2012
Skills
- Guest Engagement
- Strong Work Ethic
- Hospitality service expertise
- Suggestive Selling
- Food sales and promotion
- Multitasking
- High Energy and Stamina
Languages
English
Spanish
Certification
- Florida Responsible Vendor
- Customer Service Specialist (CSS) - TracFone Wireless
Timeline
Server
Stage Kitchen and Bar
07.2021 - 07.2024
Server
City Cellar Wine Bar & Grill
01.2019 - 08.2021
Server
Table 26 Palm Beach
10.2018 - 06.2019
Server
Bistro Chez Jean Pierre
07.2016 - 07.2019
- Florida Responsible Vendor
- Customer Service Specialist (CSS) - TracFone Wireless
Associate Degree - Computer Science
Hillsborough Community College
High School Diploma - Academics
Toledo Community College
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