Hector Chuchuca
Maspeth
Summary
Dedicated hospitality professional with over 20 years of experience in luxury residential and hotel environments, serving as concierge, porter, and handyman. Recognized for delivering exceptional guest service, maintaining high-end properties to impeccable standards, and resolving issues with efficiency and discretion. Proven ability to anticipate client needs, manage facilities operations, and uphold the highest standards of professionalism in premium settings.
Overview
17
17
years of professional experience
Work History
Porter/Handyman
Brown Harris Stevens LLC
New York, NY
01.2017 - 01.2024
- Maintained cleanliness and presentation of lobby, common areas, and exterior grounds to five-star standards.
- Performed light repairs including plumbing, electrical, painting, and fixture replacements.
- Assisted residents with in-unit maintenance requests in a timely and professional manner.
- Coordinated with building engineers and external contractors for specialized repairs.
- Conducted routine inspections to ensure safety compliance and operational efficiency.
- Managed package deliveries and assisted with move-ins and move-outs.
- Supported emergency response procedures when necessary.
- Upheld strict safety, cleanliness, and hospitality standards throughout the property.
Concierge/Doorman
Brown Harris Stevens LLC
New York, NY
01.2009 - 01.2017
- Provide concierge services at one of Manhattan’s most prestigious luxury condominium residences.
- Deliver personalized assistance to high-profile residents, including celebrities, dignitaries, and corporate executives.
- Greet residents and guests with professionalism while ensuring a secure and welcoming environment.
- Coordinate transportation services including car services, limousines, and taxis.
- Manage telephone communications and respond promptly to resident inquiries and service requests.
- Maintain and update the concierge resource book with current information on dining, entertainment, and city events.
- Deliver packages and requested items to residents.
- Recognized by residents, board members, and management for professionalism, discretion, and exceptional service standards.
- Consistently exceed expectations to enhance resident satisfaction and brand loyalty.
Night Auditor
Hampton Inn Coconut Grove
Coconut Grove, FL
11.2008 - 01.2009
- Conducted nightly audit process using Hilton’s OnQ system.
- Balanced daily cash and credit transactions and prepared financial reports.
- Completed nightly updates of hotel rates and individual room charges.
- Monitored reservations and tracked special events and incoming parties.
- Verified room occupancy and reviewed daily revenue reports.
- Maintained accurate records by coding invoices and financial documentation.
Leasing Consultant
Professional Management, Inc.
Miami, FL
07.2007 - 11.2008
- Delivered property tours and presented amenities to prospective tenants.
- Implemented strategies to maximize occupancy and reduce vacancies.
- Conducted applicant background checks and processed leasing applications.
- Maintained compliant and accurate records for regulatory audits.
- Achieved high customer satisfaction ratings through strong interpersonal and communication skills.
Education
Some College Coursework - No Degree
Plaza College
Forest Hills, NYHigh School Diploma -
Newtown High School
Queens01-1996
Skills
- VIP & White-Glove Service
- Luxury Residential Concierge Services
- Client & Tenant Relations
- Community Relations
- Safety & Security Procedures
- Corporate Policies & Compliance
- Sales & Marketing Support
- Networking & Business Development
- Front Desk & Administrative Operations
- Multilingual Communication
Languages
Spanish
Native or Bilingual
Timeline
Porter/Handyman
Brown Harris Stevens LLC
01.2017 - 01.2024
Concierge/Doorman
Brown Harris Stevens LLC
01.2009 - 01.2017
Night Auditor
Hampton Inn Coconut Grove
11.2008 - 01.2009
Leasing Consultant
Professional Management, Inc.
07.2007 - 11.2008
Some College Coursework - No Degree
Plaza College
High School Diploma -
Newtown High School