Hector Fletes
San Diego,CA
Summary
Results-driven, bilingual Bank Manager with 16+ years of experience. Dedicated leader with a proven history of managing and motivating high performing teams. Customer service driven to build long term relationships, excelling in customer satisfaction and retention. Relationship development within the affluent customer segment in the financial service industry and small business.
Overview
16
16
years of professional experience
Work History
Branch Manager
Wells Fargo Bank NA
San Diego, CA
01.2014 - Current
- Directed a team of ten professionals, including bank tellers, bankers, and financial advisors within the Retail Banking Division, overseeing their performance and fostering a culture of excellence
- Guided the team in achieving targets across multiple domains, including new deposit acquisition, lending, and superior customer service delivery
- Facilitated daily team meetings to maintain operational efficiency and cultivate a customer-centric approach, thereby enhancing service delivery and growth
- Utilized tools and resources to proactively plan staffing needs, level a talent pipeline, and complete recruitment related responsibilities in a timely manner to achieve the staffing levels needed to support a positive employee and customer experience
- Managed compliance with all operational regulations, sales and service processes, policies and procedures
- Addressed customer inquiries, resolved complex customer issues and obtained customer feedback proactively
- Hosted and participated in networking events, improving brand visibility and client engagement
Personal Banker
Wells Fargo Bank NA
San Diego, CA
01.2011 - 12.2013
- Conducted financial assessments to identify customer needs and recommended tailored banking solutions
- Assisted clients with account openings, financial product inquiries and resolved complex client issues relating to trusts and estates
- Worked closely with partners to deepen customer relationships
Brand Coordinator
Nike
San Diego, CA
01.2009 - 01.2011
- Customer service, retail, and marketing Nike product
- Coordinated product launches, in-store activations, and promotional campaigns to enhance brand awareness
- Placed 2nd in sales for Nike nationwide, Sports Authority retailers
Education
Bachelor Degree - Business Management
San Diego State University
01.2011
Skills
- Proficient in Microsoft office programs; Office, Excel, Word, and PowerPoint, along with Sales Force
- Strong communication skills, work ethic, leadership qualities, and sound critical thinking skills
- Ability to multi-task in high pressure environments and engage in cross-department work to provide goal-driven solutions
- Exceed sales targets by utilizing great cross-selling, and up-selling techniques to enhance sales generation
- Multilingual fluency in English and Spanish, enabling effective communication with a diverse clientele
Timeline
Branch Manager
Wells Fargo Bank NA
01.2014 - Current
Personal Banker
Wells Fargo Bank NA
01.2011 - 12.2013
Brand Coordinator
Nike
01.2009 - 01.2011
Bachelor Degree - Business Management
San Diego State University