Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hector Garcia

Valley Stream,NY

Summary

Dedicated and customer-focused professional with extensive experience in delivering exceptional service across diverse industries. Proven ability to handle high-volume client inquiries, resolve issues promptly, and provide accurate information to ensure customer satisfaction. Skilled in managing bookings, orders, and scheduling, with a strong track record of addressing last-minute changes and special requests in the catering industry. Known for building positive client relationships, communicating effectively, and maintaining a calm, solution-oriented approach in fast-paced environments. Bilingual in English and Spanish, with excellent organizational and problem-solving skills.

Overview

25
25
years of professional experience
2
2
Certifications

Work History

Customer Service Representative

Liberty Bagels
01.2020 - Current
  • Handled incoming client calls related to orders, bookings, and scheduling for catering services across a wide range of events, including weddings, corporate meetings, and social gatherings.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Addressed and resolved service issues, including last-minute changes and customer requests, while enhancing customer satisfaction by promptly handling concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Real Estate Sales Associate

Exit Realty Hill Court
03.2010 - 03.2019
  • Conducted property tours, prepared legal documents, and advised clients on current market conditions and pricing strategies.
  • Utilized social media marketing strategies to promote properties, reaching a wider audience and increasing inquiries.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Maximized property exposure with professional photography services, eye-catching marketing materials, and targeted online advertisements.

Stockbroker

Weatherly Securities
01.2000 - 08.2010
  • Educated clients on investment options, empowering them to make informed decisions about their finances.
  • Assisted in the development of marketing materials, attracting new clients and expanding business opportunities.
  • Developed custom financial plans tailored to individual client needs, risk tolerance, and objectives.

Education

- -

Bryant And Stratton College
Getzville, NY

Skills

    Customer Service

    Active Listening

    Product Knowledge

    Problem-solving abilities

    Call Management

    Digital Marketing Strategy

Certification

Certified Stockbroker – FINRA Series 7 License

Timeline

Customer Service Representative

Liberty Bagels
01.2020 - Current

Real Estate Sales Associate

Exit Realty Hill Court
03.2010 - 03.2019

Stockbroker

Weatherly Securities
01.2000 - 08.2010

- -

Bryant And Stratton College

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