Hector Gonzales
Mesquite,TX
Summary
Adept at conflict resolution and customer service, I excelled at Little Caesars Pizza by enhancing customer loyalty and resolving complaints with empathy. My active listening and problem-solving skills led to significant improvements in customer satisfaction and team development, showcasing my ability to manage high-stress situations and maintain professionalism.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Little Caesars Pizza
06.2022 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
High School Diploma -
Skyline High School
Dallas, TX05.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Conflict Resolution
- Complaint resolution
- Problem Resolution
- Scheduling
- Team Development
I play Trombone and I was head leader for 15+ plus underclassmen.
I played Trombone for 7 years going on to 8. I have gotten over 200,000$ in scholarships to top music schools, for reference, Jackson state university, Southern university just to name a few. Going back to my work history during Little Caesars I did just about everything there, I was a cook, made dough, was a cashier, helped with costumer service as well. I also did close the store at the age of 16 all the way until I was 18, showing my responsibility for closing and making sure everything was clean and locked up properly with alarm on. With the responsibilities I had at Little Caesars you can say I was not like your average teen working at a pizza joint, I had coworkers of mine come to me for help, training, counting, ETC. My goal in life is to be at the top while also not leaving anyone behind for them to fail.
Timeline
Customer Service Representative
Little Caesars Pizza
06.2022 - 02.2024
High School Diploma -
Skyline High School
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