Hector Gonzalez
Summary
Dynamic professional with over three years of experience in customer service, demonstrating exceptional multitasking abilities and a proven track record of effectively managing diverse projects and schedules. Bilingual in English and Spanish, facilitating seamless communication with a wide range of clients. Seeking a full-time position to leverage existing skills while providing opportunities for further growth and development in a challenging environment. Committed to delivering outstanding service and fostering positive relationships with customers.
Overview
2
2
years of professional experience
Work History
Service Advisor
Caliber Collision
Miami
11.2023 - 11.2024
- Conducted thorough inspections of vehicles to identify necessary repairs and maintenance services.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Handled telephone inquiries regarding appointments and work in process.
- Explained amount for expected services and provided detailed answers to customer questions.
Automotive Sales Associate
Taverna Infiniti
Miami, FL
02.2025 - 01.2026
- Greet customers, build rapport, and conduct needs assessments to match vehicles to budget, lifestyle, and financing goals.
- Present vehicle features, coordinate test drives, and deliver clear comparisons to support informed purchase decisions.
- Guide customers through pricing, trade-in appraisal process, and required paperwork while ensuring a smooth handoff to Finance & Insurance (F&I).
- Maintain follow-up pipeline via phone/text/email to generate repeat visits and referrals; document interactions in CRM.
- Support dealership standards for customer experience, compliance, and accurate documentation.
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
Front Desk Receptionist
Caliber Collision
Miami
11.2023 - 11.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Education
High School Diploma -
Kendall Greens High School
Miami6 2022
Skills
- Customer Service
- Conflict Resolution
- Documentation And Reporting
- Multitasking and Organization
- Price quoting
- Computer skills
- Sales expertise
- Leasing and sales
Languages
Spanish: Native/Bilingual
English: Native/Bilingual
Work History
01-2025
Timeline
Automotive Sales Associate
Taverna Infiniti
02.2025 - 01.2026
Service Advisor
Caliber Collision
11.2023 - 11.2024
Front Desk Receptionist
Caliber Collision
11.2023 - 11.2024
High School Diploma -
Kendall Greens High School