Hector Guerrero
Beer Industry
Los Angeles,CA
Summary
Dependable and driven beertender with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drink orders. Excellent relationship-builder and multitasker always ready to support team needs. Great at making new connections and retaining new and regular customers.
Overview
7
7
years of professional experience
Work History
Beertender
Frogtown Brewery
Los Angeles, CA
08.2017 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Set up bar for operation, obtained cash bank and stocked all glasses and towels behind bar.
- Stocked, sanitized and cleaned bathrooms and customer areas before, during and after opening.
- Kept both alcoholic and non-alcoholic beverages well-stocked and organized in to-go fridge to meet expected demands.
- Washed glassware, bussed tables and removed garbage to keep customer areas fresh and clean.
Barista
Starbucks
Los Angeles, CA
12.2014 - 01.2018
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Memorized recipes for a plethora of specialty coffee beverages and seasonal offerings.
- Maintained a clean and presentable lobby and work area.
- Learned cash management and distributed tips to all baristas.
- Received stock every week and stored it in appropriate places easily accessible to baristas while on a time crunch.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Cleaned counters, machines, utensils and seating areas daily.
Education
No Degree - Communications
Los Angeles City College
Los Angeles, CASkills
Changing beer kegs
Knowledge of craft and microbrews
Responsible alcohol service
Sales expertise
Clear and effective communication
Dining room management
Group reservations management
Inventory
Fluency in Spanish and English
Basic math
Timeline
Beertender
Frogtown Brewery
08.2017 - Current
Barista
Starbucks
12.2014 - 01.2018
No Degree - Communications
Los Angeles City College