Hector Hernandez
SANTACLARA,CA
Summary
Dynamic professional with strong customer service skills, focused on enhancing satisfaction and operational efficiency. Proven ability to resolve conflicts and train staff to optimize performance.
Overview
2
2
Languages
15
15
years of professional experience
Work History
City of Albuquerque
Animal shelters
8920 lomas blvd ne , Nm
11.2021 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored inventory levels and ordered supplies as needed for operations.
- Coordinated staff training sessions to enhance service quality and efficiency.
- Streamlined communication between departments to improve workflow processes.
- Supported management in creating strategic plans for operational improvements.
- Implemented new procedures to improve customer satisfaction and service delivery.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies.
- Assigned work and monitored performance of project personnel.
- Conducted reviews of completed work to ensure quality standards were met. to verify consistency, quality, and conformance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Assistant Foreman
Middle Rio grande
1931 2nd st sw , Nm
11.2017 - 08.2021
- Assisted in coordinating daily operations and workflow schedules for production teams.
- Supported foreman in training new employees on safety protocols and equipment use.
- Communicated effectively with team members to ensure project timelines were met.
- Documented daily activities and reported issues to management for resolution.
- Collaborated with other departments to streamline processes and improve efficiency.
- Monitored inventory levels and assisted in ordering necessary supplies and materials.
Assistant Manager
Blake's Lotaburger LLC
9601 osuna rd ne , Nm
08.2012 - 08.2015
- Assisted in managing daily store operations and employee scheduling.
- Coordinated staff training sessions to enhance service quality and efficiency.
- Trained new staff on customer service standards and store policies.
- Streamlined communication between departments to improve workflow processes.
- Handled customer inquiries, resolving issues to enhance satisfaction levels.
- Oversaw inventory management and product restocking processes.
- Assisted in developing team schedules and managing daily operations.
- Assisted in processing customer orders and make scheduling
Shit leaders
Jack in the Box
Albuquerque, NM
05.2011 - 08.2012
- Supervised daily operations to ensure smooth workflow and staff efficiency.
- Trained new employees on company standards and customer service protocols.
- Coordinated team schedules to optimize coverage during peak hours.
Education
West Mesa High School
Albuquerque, NMSome College (No Degree) -
Cnm
Albuquerque, NMSkills
- Customer service
- Conflict resolution
- Quality assurance
- Inventory management
- Workflow optimization
- Operational efficiency
- Scheduling coordination
- Performance monitoring
- Staff training
- Team leadership
- Supervision skills
- Leadership
- Team collaboration
- Bilingual communication
- Excellent communication
- Problem solving
- Decision making
- Excellent communication
Languages
Spanish
Professional
English
Professional
Timeline
City of Albuquerque
Animal shelters
11.2021 - Current
Assistant Foreman
Middle Rio grande
11.2017 - 08.2021
Assistant Manager
Blake's Lotaburger LLC
08.2012 - 08.2015
Shit leaders
Jack in the Box
05.2011 - 08.2012
West Mesa High School
Some College (No Degree) -
Cnm