Hector Lominy
Orlando,FL
Summary
Collaborative and solutions-oriented Customer Service Supervisor/Manager with 15+ years’ experience in operations management, employee relations, and safety protocols seeking Project manager role .
Overview
27
27
years of professional experience
Work History
Passenger Service Supervisor
Envoy Air / American Airlines
Miami, FL
10.1997 - 08.2024
- Handled most aspects of customer service while managing various elements of customer support.
- Facilitated smooth customer interactions
- Collaborate with Senior leadership, stakeholders and clients to define project goals and scope.
- Managed risk by constantly implementing training for the employees. The goal of the course is to raise employee awareness about environmental issues and minimizing injuries.
Assistant Manager
Handled Maritime cargo to Miragoane, Haiti
Miami, FL
06.2012 - 05.2013
- Assisted in managing and overseeing docking arrangements and equipment rental for loading and offloading (maritime agents, tugboats).
- Supported team coordination by making sure that everything pertaining to the Seamen onboard was adequate, immigration-wise.
- When it was time for the ship to sail, monitored budgets, schedules, and resources to make sure we were on point with project goals.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Education
Bachelor of Science - Business Management
Barry University
Miami, FLSkills
- Proficient in Microsoft Office
- Multilingual
- Time management
- Communication skills
- Budget and risk management
- Investigating problems
Languages
- English, Fluent
- Spanish, Intermediate
- French, Fluent
- Haitian Creole, Fluent
- Arabic, Beginner
Timeline
Assistant Manager
Handled Maritime cargo to Miragoane, Haiti
06.2012 - 05.2013
Passenger Service Supervisor
Envoy Air / American Airlines
10.1997 - 08.2024
Bachelor of Science - Business Management
Barry University
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