Hector Lugo Barnes
Angleton,TX
Summary
Dynamic retail professional with over a decade of experience in supervisory and managerial roles across multiple departments, including Front End, Produce, Night Merchandising, Hardline, Center, and Foods. Proven track record of effectively managing and supervising a diverse team of over 100 entry-level workers and supervisors while fostering a collaborative and high-performing work environment. Expertise in executing regular store operations such as building displays, operating cash registers, and handling various departmental responsibilities. Committed to employee development through hands-on training in cashier operations, forklift techniques, and receiving duties, ensuring a well-equipped team ready to meet customer needs.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Various Manager Position
Costco Wholesale 1221
03.2021 - Current
- Oversee the day-to-day operations supervising and leading a team of 60 personnel across the Front End, Center, Hardline and Foods departments, ensuring optimal staffing levels, training, and development.
- Ensure compliance with regulatory requirements, safety standards, and company policies related to employee health and safety, sanitation, and food handling practices at the cash register.
- Developed, executed and trained employees on the proper rotation, big floor resets and ensure the right items are stocked keeping good flow of the aisles in the Center and Hardline Department. Lastly, maintained D&D levels Costco’s standards.
Various Positions
Costco Wholesale 048
07.2017 - 08.2021
- Achieved a balanced cash drawer at the end of every shift as a cashier. Also, performed other duties, to include forklift driver for multiple departments with zero accidents and cart crew.
- Executed inventory and furnished accurate count to department managers.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Produce Supervisor
Costco Wholesale 1221
08.2018 - 03.2021
- Supervised Produce and Deli 19 team members in all facets of the department’s operation. Directed team members in daily set-ups, building displays rotation and quality of products in accordance with company’s standards.
- Handpicked to fill Food Department manager vacancy due to COVID-19 pandemic; upheld department standards for 8 personnel, demonstrated leadership abilities and zero ops degradation.
- Managed 40-person Front End team delivered customer service to 1K daily Costco members in the south Houston area. Coordinated, prepared cash register, ensured cashiers are ready and prepared to provide customer service. Resolved customer disputes effectively. Make sure employees receive timely breaks.
- Achieved a balanced cash drawer at the end of every shift as a cashier. Also, performed other duties, to include forklift driver (freezer and cooler) with zero accidents and cart crew.
Various Supervisor Positions
Costco Wholesale 335
10.2002 - 07.2017
- Supervised 30-person Front End team; delivered customer service to 2K Costco members daily in 2 countries.
- Led 4-person Business Program team; ensured timely preparation of over 10 daily executive members purchases, payments with 100% accuracy, and coordinated transportation of goods.
- Executed multiple inventories and ensured the store was in “showtime” condition.
Skills
- Experienced in elevating customer satisfaction
- Bilingual in Spanish; adept with Microsoft Office tools
- Thorough familiarity with Costco's operational guidelines
- Team leadership
- Decision-making
- Time management
- Operations management
- Staff development
- Staff management
Certification
License Forklift Operator
Recognition and Awards
Costco Wholesale 048 Employee of the Month – 2017-10, Costco Wholesale 335 Employee of the Month – 2005-05
Timeline
Various Manager Position
Costco Wholesale 1221
03.2021 - Current
Produce Supervisor
Costco Wholesale 1221
08.2018 - 03.2021
Various Positions
Costco Wholesale 048
07.2017 - 08.2021
Various Supervisor Positions
Costco Wholesale 335
10.2002 - 07.2017