Hector Luna
Los Angeles
Summary
Accomplished account manager with a focus on coordinating with leadership touchpoints across various types of partnerships. Proven ability to increase revenue and attract new clients through effective relationship-building strategies. Bilingual capabilities to support strong communication and repeat business.
Overview
9
9
years of professional experience
Work History
Wholesale Accounts Manager / Lead Educator
Coffee Manufactory/ Tartine
Los Angeles
08.2022 - 10.2025
- Managed accounts in Los Angeles and San Francisco regions, enhancing client engagement and satisfaction.
- Served as primary contact for program expansions, coffee innovation, product/menu development, brand identity, and scalability initiatives.
- Negotiated contracts with suppliers to optimize cost-effectiveness.
- Resolved client inquiries and issues promptly, ensuring high levels of satisfaction.
- Advised senior management on best practices for improving profitability.
- Analyzed financial data to identify potential areas of cost savings or revenue enhancement.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Created educational programs for coffee brewing and tasting, fostering customer knowledge and appreciation.
Beverage Director
Blurred Limes Hospitality
Los Angeles
01.2021 - 08.2022
- Developed beverage programs that elevated guest experience and strengthened brand identity.
- Collaborated with culinary team to create drink pairings that enhanced menu offerings.
- Trained staff on beverage preparation and service standards to maintain consistency.
- Conducted staff tastings to educate team on new products and seasonal offerings.
- Managed inventory systems to optimize product availability and reduce waste.
- Supervised bar staff in daily operations, including scheduling and performance evaluations.
- Prepared monthly reports detailing sales figures, profits, and product mix analysis.
- Oversaw special events, ensuring appropriate staffing levels and seamless operations.
General Manager
Counterpart Vegan Restaurant
Echo Park
12.2018 - 12.2020
- Executed grand opening of LA's first vegan deli & cafe, establishing brand presence in the community.
- Hired and trained front-of-house team members to ensure high service standards.
- Tracked inventory, labor & sales weekly/ monthly.
- Developed daily social media stories to promote specials, increasing customer engagement and driving revenue.
- Curated vegan specialty coffee program complete with signature drinks.
- Designed a grab-n-go program to be run & maintained by the FOH team.
Assistant General Manager
WKNDR
Los Feliz
01.2017 - 12.2018
- Assisted GM with all aspects of management including inventory, scheduling, P & L reports.
- Trained all FOH staff on duties and comprehensive beverage program.
- Designed eclectic coffee program for coffee bar, enhancing mixology and presentation.
- Created concentrates, syrups, and structured order of operations for rotating seasonal menu.
Skills
- Wholesale account management
- Client relationship management
- Account development
- Sales solutions
- Educational workshops
- Customer engagement
- Cost optimization
- Sales force training
- Product training
- Sales team coaching
- Relationship building
Timeline
Wholesale Accounts Manager / Lead Educator
Coffee Manufactory/ Tartine
08.2022 - 10.2025
Beverage Director
Blurred Limes Hospitality
01.2021 - 08.2022
General Manager
Counterpart Vegan Restaurant
12.2018 - 12.2020
Assistant General Manager
WKNDR
01.2017 - 12.2018