Hector Macz

• Answered phones, issued equipment and completed guest check-in.
• Cleaned and sanitized locker room to complete station assignments, wiping down gym equipment and restocking supplies.
• Used POS system to assist with new membership cards, change of address and billing questions.
• Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
• Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.

• Built and stocked footwear displays to showcase specific styles, brands and seasonal merchandise.
• Applied knowledge of correct sizing and fit to help customers find comfortable shoes.
• Assisted customers with choosing brands and styles to meet specific requirements.
• Received merchandise and restocked floors and storage areas.

• Loaded and unloaded materials like drywall, shingles and plywood for customers.
• Maneuvered heavy loads around lumberyard and job sites with materials handling equipment and forklifts.
• Learned lumber products and manufacturer differences to give customers sound advice on building materials.
• Oversaw lumber yard cleanliness and maintenance and organized stacks of wood within correct spots.
• Sorted and stacked lumber based on size and type according to company and regulatory policies.
• Organized store by returning merchandise to proper areas and restocked displays.

• Created from-scratch pizza dough daily in large quantities following authentic Italian recipe.
• Organized food preparation stations and regularly replenished supplies.
• Operated pizza oven and brick oven along with other kitchen equipment to prepare authentic Italian dishes.
• Assisted customers, including answering questions and preparing orders.
• Answered guest questions, delivering most accurate and updated information available.

• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
• Monitored customer order process and addressed customer issues.
• Monitored quality, presentation and quantities of plated food across line.
• Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.

My duties were to maintain the yogurt machines, keep the store clean, refill the topping containers, and operate the cash register.