Hector Madrid
TAMPA,FL
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Personable, friendly and solution-oriented with over 20 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
14
14
years of professional experience
Work History
Customer Service Representative Specialist
Brandon Ford
Tampa, FL
08.2018 - 06.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Set up and activated customer accounts.
- Collaborated with cross-functional teams to ensure seamless delivery of services.
- Answered customer inquiries via phone, email and chat in a timely manner.
- Followed up with customers after each interaction to ensure their needs were met.
Customer Service Representative
Jerry Ulm Dodge Chrysler Jeep Of Tampa
Tampa, FL
11.2013 - 07.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Mentored new employees on procedures and policies to maximize team performance.
Overnight Stocker and Receiver
Target
Tampa, FL
09.2013 - 12.2013
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Applied effective time management techniques to meet tight deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Inventory Specialist
Walmart
Wallingford, CT
08.2010 - 08.2013
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Education
Business Administration
University of Puerto Rico - Aguadilla
Aguadilla, PR08.2000
High School Diploma -
Juan Jose Landaeta
Cagua Venezuela06.1998
Skills
- Materials Transport
- Stock Management
- Retail Sales Customer Service
- Customer Relations
- Team Development
- Creative Problem Solving
- Coordination
- Customer Service
- Product Organization
- Active Listening
- High-Energy Attitude
- Client Relations
- Positive and Professional
- Conflict Resolution
- Problem-Solving Abilities
- Complaint Resolution
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative Specialist
Brandon Ford
08.2018 - 06.2024
Customer Service Representative
Jerry Ulm Dodge Chrysler Jeep Of Tampa
11.2013 - 07.2018
Overnight Stocker and Receiver
Target
09.2013 - 12.2013
Inventory Specialist
Walmart
08.2010 - 08.2013
Business Administration
University of Puerto Rico - Aguadilla
High School Diploma -
Juan Jose Landaeta
Similar Profiles
Kathryn TateKathryn Tate
Inventory Control Analyst at Brandon FordInventory Control Analyst at Brandon Ford
Jason BroadwaterJason Broadwater
Senior Sales Consultant at Brandon FordSenior Sales Consultant at Brandon Ford
Ethan GarciaEthan Garcia
Construction Craft Laborer at Brandon Ford ConstructionConstruction Craft Laborer at Brandon Ford Construction