Hector Marcano Jr
Chicago,IL
Summary
Dynamic security professional with extensive experience at Bourbon On Division, skilled in incident reporting and conflict resolution. Proven ability to enhance safety protocols and train new personnel, ensuring a secure environment. Detail-oriented and reliable, adept at utilizing surveillance equipment to deter threats and maintain compliance with safety regulations.
Overview
9
9
years of professional experience
Work History
Security Officer
Bourbon On Division
Chicago, IL
12.2024 - Current
- Monitored premises check ID’s, and ensure safety and security of guests and staff.
- Assisted in incident reporting, documenting details for further investigation if necessary
- Trained new security personnel on operational procedures and safety measures.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Unarmed Security Officer
Narrow Security
Chicago, IL
03.2024 - 05.2024
- Monitored premises to ensure safety and security protocols were consistently followed.
- Conducted regular patrols to identify and address security breaches or hazards.
- Collaborated with law enforcement during incidents to maintain public safety.
- Assisted in emergency response procedures, demonstrating quick decision-making skills.
- Documented daily activities and incidents in detailed reports for management review.
- Engaged with guests and staff to provide a safe and welcoming environment.
- Utilized surveillance equipment to monitor activities and deter potential threats.
- Directed guests around building and answered accessibility questions.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
Terminal Operator
Elite Gaming LLC
Des Plaines, IL
10.2023 - 03.2024
- Operated gaming terminals ensuring optimal functionality and user experience.
- Monitored equipment performance, identifying and addressing technical issues promptly.
- Conducted regular system checks to maintain compliance with operational standards.
- Collaborated with team members to streamline terminal operations and enhance efficiency.
- Implemented troubleshooting procedures to minimize downtime during peak hours.
- Maintained accurate logs of machine usage and maintenance activities for reporting purposes.
- Performed troubleshooting, adjustment, and minor repairs on equipment requiring attention, participating in major repairs.
Production Team Member
Whole & Free Foods LLC
Chicago, IL
09.2023 - 10.2023
- Operated production machinery to ensure efficient food processing and packaging
- Conducted quality checks to maintain product standards and compliance with safety regulations
- Collaborated with team members to streamline workflows and enhance overall productivity
- Assisted in training new employees on equipment operation and safety procedures
Line Cook
Whiskey Business
Chicago, IL
05.2017 - 04.2023
- Prepared and cooked menu items according to recipes and quality standards
- Managed food inventory, ensuring freshness and minimizing waste
- Collaborated with kitchen staff to streamline meal preparation processes
- Trained new cooks in proper cooking techniques and safety protocols
- Maintained cleanliness and organization of kitchen stations during service
- Developed seasonal specials that enhanced customer dining experience
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Bartender, Bar Back
Cheesies Pub & Grub
Chicago, IL
05.2017 - 04.2023
- Managed bar operations, ensuring efficient service during peak hours.
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Trained and mentored junior bartenders on drink preparation and customer interaction techniques.
- Implemented inventory control procedures, reducing waste and optimizing stock levels.
- Developed signature cocktails, contributing to unique bar offerings and brand identity.
- Provided exceptional customer service, resolving complaints swiftly to ensure satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Security Officer
Nicks Beer Garden
Chicago, IL
03.2022 - 01.2023
- Monitored premises to ensure safety and compliance with regulations.
- Conducted regular patrols to identify and mitigate security risks.
- Responded promptly to incidents, ensuring swift resolution and reporting.
- Assisted in training new staff on safety protocols and emergency procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
High School Diploma - General Studies
Roberto Clemente
Chicago, ILSkills
Report writing
Incident reporting
Security guard license
General security
Detail-oriented
Security screenings
Conflict de-escalation
Conflict resolution techniques
Shift work experience
Work ethic
Workplace safety
Reliability
ID verification
De-escalation techniques
English fluency
Kitchen experience
Barback/Bartending experience
Terminal operations management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Security Officer
Bourbon On Division
12.2024 - Current
Unarmed Security Officer
Narrow Security
03.2024 - 05.2024
Terminal Operator
Elite Gaming LLC
10.2023 - 03.2024
Production Team Member
Whole & Free Foods LLC
09.2023 - 10.2023
Security Officer
Nicks Beer Garden
03.2022 - 01.2023
Line Cook
Whiskey Business
05.2017 - 04.2023
Bartender, Bar Back
Cheesies Pub & Grub
05.2017 - 04.2023
High School Diploma - General Studies
Roberto Clemente