Hector Martinez
Las Vegas,NV
Summary
Dynamic and results-oriented professional with a proven track record at Virgils Barbeque, The Linq Promenade, excelling in high-volume environments. Skilled in customer service and inventory management, I have enhanced customer satisfaction and streamlined operations. Demonstrated leadership in team collaboration. Fluent in Spanish, I bring critical thinking and a responsible approach to every role.
Overview
9
9
years of professional experience
Work History
Bartender
Virgils Barbeque, The Linq Promenade
08.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Barback/Bartender
PBR Rock Bar & Grill
09.2020 - 10.2021
- Learned how to make wide variety of mixed drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Dock Clerk
Amazon
09.2020 - 06.2021
- Expedited order processing times through proficient use of warehouse management software and technology tools.
- Verified pulled loads and signed off on official sheet.
- Coordinated with warehouse staff to ensure timely loading and unloading of merchandise, avoiding delays or complications.
- Managed communication between drivers and warehouse personnel for seamless coordination of daily activities.
Delivery Driver
Pizza Hut
07.2015 - 08.2020
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Education
High School Diploma -
West Career & Technical Academy
Las Vegas, NV06.2013
Skills
- Customer service
- Responsible
- Attention to Detail
- Conversant in spanish
- Conflict resolution
- Data management
- Critical thinking
- Leadership
- Inventory management
Timeline
Bartender
Virgils Barbeque, The Linq Promenade
08.2021 - Current
Barback/Bartender
PBR Rock Bar & Grill
09.2020 - 10.2021
Dock Clerk
Amazon
09.2020 - 06.2021
Delivery Driver
Pizza Hut
07.2015 - 08.2020
High School Diploma -
West Career & Technical Academy
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