Hector Mendoza
Vancouver,WA
Summary
Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
General Manager
Habaneros mexican food
Vancouver, WA
10.2023 - Current
- Managed relationships with suppliers to ensure timely delivery of products.
- Optimized profits by controlling food, beverage and labor costs.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Reviewed menu items on a regular basis to ensure quality standards were met.
- Managed accounts payable, accounts receivable and payroll.
- Inspected dining areas regularly to maintain cleanliness and proper setup.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reconciled registers to prepare daily bank deposits.
- Recruited and trained new employees to meet job requirements.
- Managed and trained cashiers on proper cash handling procedures.
- Oversaw food preparation, production and presentation according to quality standards.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Counted and balanced cashier drawers.
- Greeted customers and answered any questions they had about the store's products and services.
- Accepted cash and credit card payments, issued receipts and provided change.
Restaurant Cashier
Muchas Gracias Mexican Food
Vancouver, WA
06.2016 - 10.2023
- Performed opening and closing duties including counting money in register drawer, reconciling daily sales receipts and preparing deposits for bank pick-up.
- Operated kitchen appliances such as blenders, mixers, fryers, ovens, according to safety guidelines.
- Answered phone calls to assist customers with questions and orders.
- Conducted regular maintenance checks on equipment to ensure it is functioning properly.
- Processed payments using POS system and accepted cash, credit cards, and checks.
- Maintained work area and kept cash drawer organized.
- Kept records of transactions made during shift on daily sales report log sheets.
- Inspected all equipment for proper sanitation before each use.
- Maintained a clean work area by wiping down counters, sweeping floors.
- Greeted customers, answered questions and provided general information regarding menu items.
Education
Associate of Arts - Journalism
Portland Community College
Portland, ORSkills
- Critical thinking
- Friendly, positive attitude
- Data entry
- Bilingual in Spanish and English
Timeline
General Manager
Habaneros mexican food
10.2023 - Current
Restaurant Cashier
Muchas Gracias Mexican Food
06.2016 - 10.2023
Associate of Arts - Journalism
Portland Community College