Hector Moreno

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Coordinated with logistics department to expedite shipping for urgent customer orders.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Collaborated with team members to develop best practices for consistent customer service delivery.

• Unload and set up all test equipment in shop
• Test and fill Motor and protectors with oil
• Final inspection of all equipment before leaving for install

Certifying employees

• Certifying all employees in their primary area of focus. Using a 3x3 chart to measure employees growth in each department (ex. able to perform duties with limited supervision, able to perform duties with no supervision and able to train other employees)

Spot audits

• Spot audits done 2-3 times a week. Report findings to leads and manager. follow up on spot audit findings at 3 weeks then at 6 weeks to ensure employee has corrected the issue
• Ensuring every department in the shop has the proper tooling to do the job according to procedures and making sure all tooling is calibrated and up to date

Involved in the investigation in procedure breakdowns

• Work with shop leads, engineering and management to find procedure breakdown when there is a quality incident in the field or internally
• Contact Field Technicians to ensure I'm receiving all information necessary to assess and fix the problem
• Work towards procedure improvements to remove "human" factor

Ensure the availability of quality record documents in the shop

• Make sure that everyone in the shop has access to the procedures in there department and knows how to pull the information. Also ensure all kiosk are in working order

Supervise the Quality Control functions/activities of a project or its parts, including Quality Control inspection schedules

• Work with corporate when they are in town for facility quality audits or customer inspections of quality
• Review findings and make sure they are corrected timely

Coordinate with shop personnel procedures, manuals and reports

• Ensure when necessary, the update of the shop quality control plans/procedures

Assessing the implementation of the Quality Plan in the shop

Build and test pumps and gas separators.

Inspect all down hole equipment before it leaves the shop for the well includes Pumps, Seals, Motors and gas separators.

Electrically check motors to make sure they have no shorts in the wiring and flushed used motors of all contaminants and filled with new clean oil.

Fix any problems with the pumps, motors and the gas separators.

• Maintained necessary level of communications between shifts
• Responsible for achieving production requirements
• Made sure that products were produced on time and are of good quality
• Monitored product standards and quality-control programs
• Tested products or sub-assembly's for functionality or quality

Prep rooms and trim before painting. Stained, sanded, and clear coated cabinets and trim

• Kept all machinery in good working order by completing thorough disassembly, cleaning and reassembly of sprayers and other power equipment
• Loaded paint into equipment and adjusted controls to maintain consistent paint flow