Hector Moreno Jr
Wilmington,CA
Summary
Dedicated Service Coordinator with expertise in managing and optimizing service operations. Proven ability to prioritize tasks and enhance communication between clients and team members. Recognized for improving customer satisfaction through prompt issue resolution and impactful operational changes. Track record of increasing client retention rates and driving efficiency in service delivery.
Overview
3
3
years of professional experience
Work History
Service Coordinator
America's Tire Company
Rancho Palos Verdes, CA
10.2023 - Current
- Collaborated with team members to enhance overall service delivery processes.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Trained new staff on service protocols and customer interaction techniques.
- Followed up with technicians and managers to receive and communicate status updates.
General Laborer
Novelty Ink
Wilmington, CA
11.2022 - 07.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Performed general housekeeping and cleaning tasks.
- Checked packages and merchandise for damage.
- Shipped merchandise, and performed boxing, packing, and labeling.
- Inspected outgoing shipments to verify accuracy.
- Collaborated with team members to streamline production processes effectively.
Education
Associate of Occupational Studies - Automotive/Diesel And EV Technology
Universal Technical Institute
Long Beach, CA05-2025
High School Diploma -
Port Of Los Angeles High School
San Pedro, CA06.2023
References
- Mauricio Mayorga- Pier A: Power Shop Mechanic (310) 941-9530
- Jason Raper- Lex Service Automotive Technician (424) 267-9021
Timeline
Service Coordinator
America's Tire Company
10.2023 - Current
General Laborer
Novelty Ink
11.2022 - 07.2023
Associate of Occupational Studies - Automotive/Diesel And EV Technology
Universal Technical Institute
High School Diploma -
Port Of Los Angeles High School