Hector Ortiz Rosado
Webster,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Digital Team Lead
Walmart
05.2024 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Online Pick-up and Delivery
Walmart
10.2021 - 05.2024
- Provided exceptional customer service through professional communication and problem-solving skills.
- Assisted customers with loading or unloading items when necessary, demonstrating a commitment to superior service.
Residential Advisor
CRJ - Community Resources for Justice
04.2021 - 09.2021
- Assisted Residents in handling tough situations to resolve problems.
- Collaborated with fellow Residential Advisors to plan and host engaging social events for residents.
Deli/ Bakery TA
Walmart
03.2020 - 04.2021
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Maintained tidy and organized work area to comply with cleanliness standards.
Customer Attendance
Park Media, Manatí Medical Center
01.2018 - 12.2019
- Supported colleagues during peak periods or absences as needed, demonstrating teamwork and adaptability in achieving company objectives.
- Assisted customers with various inquiries, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by providing timely and efficient assistance.
Maintenance & Cashier
Walmart
09.2018 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained clean, neat and organized work area to prevent safety hazards, reducing workplace incidents.
Driver
Cole Facilities Group
02.2017 - 08.2018
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
Cashier/Cart pusher
Target
01.2016 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained professional appearance of storefront by cleaning entryways, removing debris, and organizing displays as necessary.
- Built relationships with customers to encourage repeat business.
Driver
Cole Facilities Group
02.2015 - 12.2016
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
Bagger
Econo Rial Supermarket
01.2012 - 12.2015
- Bagging groceries
- Maintenance
- Customer Services
Education
High School Diploma -
Esc. Superior Fernando Callejo
Manatí, PR01.2011
Skills
- Bilingual (Spanish - Native and English - Fluent)
- Adaptability
- Ability to work with minimal supervision
- Ability to work under pressure
- Problem-Solving
- Team motivation
- Eager to learn
- Fast learner
Timeline
Digital Team Lead
Walmart
05.2024 - Current
Online Pick-up and Delivery
Walmart
10.2021 - 05.2024
Residential Advisor
CRJ - Community Resources for Justice
04.2021 - 09.2021
Deli/ Bakery TA
Walmart
03.2020 - 04.2021
Maintenance & Cashier
Walmart
09.2018 - 12.2018
Customer Attendance
Park Media, Manatí Medical Center
01.2018 - 12.2019
Driver
Cole Facilities Group
02.2017 - 08.2018
Cashier/Cart pusher
Target
01.2016 - 12.2017
Driver
Cole Facilities Group
02.2015 - 12.2016
Bagger
Econo Rial Supermarket
01.2012 - 12.2015
High School Diploma -
Esc. Superior Fernando Callejo
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