Luz Cortez-Rivera
Raleigh,NC
Summary
Dedicated student pursuing a Bachelor of Science in Biology on a pre-vet track. Combines effective communication and problem-solving abilities with leadership experience in fast-paced retail environments. Organized and adaptable, successfully managing multiple priorities to achieve team goals.
Overview
4
4
years of professional experience
Work History
Digital Team Lead
Walmart
Fuquay-Varina, North Carolina
02.2026 - Current
- Coordinated daily tasks and service priorities for digital team members during busy store periods to ensure timely support.
- Monitored digital order flow to organize tasks and ensure efficient handoffs throughout the shift.
- Monitored key performance metrics, including order accuracy, on-time fulfillment, productivity, and customer satisfaction, and implemented actions to address performance gaps.
- Collaborated with store leadership and cross-functional teams to enhance operational efficiency and ensure seamless store-to-digital operations.
- Support daily workflow changes by adapting quickly to customer volume, order priorities, and team needs.
- Assist customers with pickup questions, order status updates, and basic issue resolution in a fast-paced retail setting.
- Coordinate bilingual communication with Spanish- and English-speaking customers to support smoother service interactions.
- Respond to customer concerns with calm, professional service and practical problem-solving at the point of contact.
- Follow workplace safety procedures while handling merchandise, equipment, and customer pickup areas.
Front End Team Lead
Walmart
Fuquay-Varina, North Carolina
01.2025 - 02.2026
- Led front-end operations, coordinating checkout coverage and supporting smooth shift transitions.
- Monitored register activity and balanced cashier assignments to keep lanes moving efficiently.
- Coordinated daily task priorities with team members to ensure efficient customer checkout.
- Trained cashiers on register procedures, customer service expectations, and safe work practices.
- Resolved customer complaints by actively listening and providing appropriate solutions. calmly and escalated complex issues to the appropriate supervisor.
- Communicated schedule changes, coverage needs, and daily priorities to front-end associates.
- Provided bilingual support to customers with questions about purchases, returns, and store policies.
Cashier
Walmart
Fuquay-Varina, North Carolina
06.2023 - 01.2025
- Operated cash register processes transactions accurately and efficiently.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash, credit, and debit card payments.
- Trained new cashiers on register operations and effective customer service techniques, ensuring consistent service quality.
- Engaged with customers to enhance shopping experience, providing assistance and answering questions in a friendly and professional manner.
- Streamlined checkout process, reducing waiting times and improving customer satisfaction.
- Maintained a clean and organized checkout area.
- Verified personal identification to ensure compliance during age-restricted sales. during alcohol and tobacco sales.
Delivery Driver Helper (Seasonal)
UPS
Raleigh, NC
12.2022 - 12.2022
- Assisted driver with product or package deliveries to residential locations.
- Lifted and carried packages weighing up to 50 pounds.
- Used dollies to safely transport heavy and cumbersome packages.
- Prevented damage to packages and products by correctly securing loads.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- Exhibited good attendance, work habits, and willingness to learn job functions.
Education
Bachelor of Science - Biology
University of North Carolina At Greensboro
Greensboro, NC05-2027
High School Diploma -
Southern High School of Energy & Sustainability
Durham, NC01-2022
Skills
- Retail operations
- Customer service
- Bilingual: Spanish & English
- Team leadership
- Team Collaboration
- Schedule management
- Team Development
- Performance Optimization
- Operational Compliance
- Material Handling
- Organizing
- Communication
- Physical Strength & Stamina
EXPERIENCE
Animal Protection Society, Volunteer, Durham, NC, 2021-08, 2022-05, Assisted with special events and programs., Provided companionship and comfort to animals in need of extra love and attention., Kept animals healthy and socialized by providing regular exercises and walks., Assisted with adoption process by providing information about animals to potential adopters., Monitored health of animals, reporting any issues to shelter staff for resolution., Attended community events to promote pet adoption and responsible pet ownership., Used strong interpersonal communication skills to convey information to others., Supported engaging, fun, and smooth-running events by helping with organization and planning., Cleaned and sanitized cages and living areas to promote health and wellbeing.
Timeline
Digital Team Lead
Walmart
02.2026 - Current
Front End Team Lead
Walmart
01.2025 - 02.2026
Cashier
Walmart
06.2023 - 01.2025
Delivery Driver Helper (Seasonal)
UPS
12.2022 - 12.2022
Bachelor of Science - Biology
University of North Carolina At Greensboro
High School Diploma -
Southern High School of Energy & Sustainability