Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hector Pagan

The Bronx,NY

Summary

Healthcare Administration Specialist with proven expertise in EPIC charting and HIPAA compliance, enhancing patient data accuracy at Elmhurst Hospital Center. Proficient in medical billing and exceptional customer service, leading to streamlined operations and improved care delivery. Committed to optimizing healthcare processes for maximum efficiency and patient satisfaction.

Overview

5
5
years of professional experience

Work History

Clerical Associate Lv3

Elmhurst Hospital Center
Queens, NY
01.2024 - Current
  • Provide professional and quality customer service to employees, following policy and procedures, utilizing the EPIC system/ICARE.
  • Assist in the proper handling of patients' protected health information to ensure HIPAA compliance, maintain a tidy work area, and provide clerical coverage as needed.
  • Reviews and verifies the accuracy of recorded data within billing systems as needed.
  • Assists with communication and correspondence to obtain and exchange complete and valid information regarding employees' workers' compensation injury claims to ensure proper handling and completion of claims/requests.
  • Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
  • Performs other duties, and accepts responsibility as assigned.

Biomedical Technician

Elmhurst Hospital Center
Queens, NY
04.2020 - 01.2024
  • Delivered equipment to specified hospital locations or to patients' residences.
  • Examined equipment to detect leaks, worn, or loose parts or other indications of disrepair.
  • Maintained sterilization equipment, ensuring proper functioning and safety.
  • Started equipment and observed gauges and equipment operation to detect malfunctions.
  • Operated sterilizers, aerators and washers to disinfect and sterilize respirators and hospital beds.
  • Conducted daily rounds to collect equipment for processing and distributed equipment throughout facility to maintain required levels.

Education

GED -

Community Impact Educational Center
New York
10-2023

Skills

  • EPIC charting
  • HIPAA compliance
  • Data verification
  • Medical billing
  • Customer service
  • Healthcare administration

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Elementary

Timeline

Clerical Associate Lv3

Elmhurst Hospital Center
01.2024 - Current

Biomedical Technician

Elmhurst Hospital Center
04.2020 - 01.2024

GED -

Community Impact Educational Center
Hector Pagan