Nijzae Frazier
Arverne,Ny
Summary
Detail-oriented Healthcare Administrator experienced in patient services and healthcare operations. Improved patient satisfaction and workflow efficiency through effective communication and meticulous management of patient records and physician orders. Contributed to streamlined daily operations via efficient scheduling, data entry, and documentation review.
Overview
13
13
years of professional experience
Work History
NURSING UNIT CLERICAL ASSISTANT
St. John's Episcopal Hospital
02.2022 - Current
- Manage patient records, physician orders, and electronic health records with a high degree of accuracy.
- Coordinate communication between patients, nurses, physicians, and other departments.
- Respond to patient inquiries and service requests while maintaining professional and confidentiality.
- Supported daily operations through efficient scheduling, accurate data entry, and thorough documentation review.
- Provided administrative and clerical support to nursing team, ensuring smooth operations in fast-paced hospital environment.
01.2018 - 12.2020
- Scheduled, confirmed, and managed patient appointments for multiple providers.
- Verified patient information, insurance details, and maintained accurate patient accounts.
- Handled patient intake forms and transcribed provider notes as needed.
- Ensured HIPAA compliance and maintained strict patient confidentiality.
- Greeted patients and visitors warmly, creating a welcoming environment.
PATIENT ACCESS / INSURANCE VERIFICATION SPECIALIST
Medysis Mangement Jamaica Hosital
01.2017 - 01.2019
- Verified insurance eligibility and benefits, facilitating patient access to necessary medical services.
- Assisted patients with registration, scheduling, and account inquiries, enhancing overall patient experience.
- Maintained accurate patient records and ensured compliance with healthcare regulations.
- Collaborated with clinical and billing teams to resolve insurance authorization issues, ensuring timely care delivery.
- Improved patient experience through timely communication and problem resolution.
CUSTOMER SERVICE REPRESENTATIVE\REVENUE CYCLE SPECIALIST
NORTHWELL HEALTH
01.2014 - 01.2017
- Managed high-volume inbound and outbound customer service inquiries to ensure prompt assistance.
- Addressed customer concerns while upholding service professionalism, contributing to customer loyalty.
- Recorded customer interactions and updated accounts accurately to maintain data integrity.
- Consistently met productivity and customer satisfaction goals.
- Supported patient care in internal medicine and geriatrics settings.
- Managed front desk operations as a medical receptionist.
Education
Diploma -
York college academy
Jamaica, NYAssociate's - Science
Excelsior University
Albany, N YSkills
- Medical Office Experience
- Electronic health records
- Medical Records
- Epic charting
- Insurance Verification
- Insurance verification
- Medical Billing
- Medical Scheduling
- Administrative Coordination
- Clerical Management
- Patient Care
- Quality Assurance
- Medical Terminology
- Physician orders
Communication
English: Excellent written and verbal communication skills. Proven ability to communicate complex ideas and concepts to diverse audiences. Skilled in conflict resolution and negotiation.
Timeline
NURSING UNIT CLERICAL ASSISTANT
St. John's Episcopal Hospital
02.2022 - Current
01.2018 - 12.2020
PATIENT ACCESS / INSURANCE VERIFICATION SPECIALIST
Medysis Mangement Jamaica Hosital
01.2017 - 01.2019
CUSTOMER SERVICE REPRESENTATIVE\REVENUE CYCLE SPECIALIST
NORTHWELL HEALTH
01.2014 - 01.2017
Diploma -
York college academy
Associate's - Science
Excelsior University