Summary
Overview
Work History
Education
Skills
Professional Graphic design
Languages
Timeline
Generic

Hector Perez

Summary

Gifted Interpreter with aptitude for conveying emotion, style and content of Spanish speakers. Bringing in-depth knowledge of cultural context and idiosyncrasies. Proven to provide translations quickly and accurately developed over 8 years of experience.

Overview

2
2
years of professional experience

Work History

Teller

Wells Fargo
08.2023 - 01.2024
  • Strengthening employee and customer relationships by helping fellow Tellers breach the language barrier with Hispanic clients.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Greatly expanded clientele by informing, interpreting, and providing service to Spanish speaking customers
  • Educated customers on online banking and mobile banking applications.

Tax Professional Assistant

H&r Block
01.2023 - 06.2023
  • Breached the distance in communication with a remote working Tax Pro. who was unable to work physically in the office and the loyal clientele that he had built for years.
  • Supported Tax Professional in Spanish Interpretation and communication with clients.
  • Facilitated integration of modern tax software with client accounting software.
  • Greatly increased clientele and customer confidence by providing explanations of our services in both English and Spanish.
  • Significantly alleviated tax season pressure by filling taxes with the approval of the Tax Pros. within the office.
  • Temporary Position.


Facility Supervisor

Mountain Resorts
06.2022 - 12.2022
  • Raised clientele by greeting customers and giving tours of the facility.
  • Improved customer satisfaction by addressing concerns in both English and Spanish to new and returning customers.
  • Optimized cleanliness and overall presentation by cleaning the facility's pool, steam room, and common areas.
  • Improved facility efficiency by implementing streamlined processes and procedures.
  • Exponentially improved space usage within the facility through strategic planning that accommodated both short-term events and long-term expansion needs.
  • Conducted regular facility inspections to identify repair needs or improvements.
  • Provided support and services related to mail and deliveries.
  • Conducted regular audits of facility conditions, identifying areas in need of improvement or repair.


House Cleaner

Mountain Resorts
01.2022 - 06.2022
  • Helped Supervisor communicate with the house cleaning group by Interpreting directions in both English and Spanish.
  • Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Promoted due to Bilingual skills and customer service ability.

Education

High School Diploma -

Northern Garrett High School
Accident, MD
05.2020

Skills

  • Bilingual in both English and Spanish
  • Experienced Interpreting skills
  • Cash handling expertise
  • Professionalism and Courtesy
  • Sorting and Filing
  • Customer Service
  • Customer Relationship Building
  • Accounting Software
  • Night and Safe Deposit Procedures

Professional Graphic design

  • Create detailed and high quality Illustrations conveying anatomy, detail, textures and shadows.
  • Creatively Invent Creatures, Characters, and Environments that are rich detailed and visually interesting.
  • Responsible for making Patterns, Logos, and designs that are profitable and visually satisfying.
  • Usage of Procreate, Photoshop, Canva, Cap-Cut, an additional editing software are used in the creation of designs.

Languages

Spanish
Native or Bilingual

Timeline

Teller

Wells Fargo
08.2023 - 01.2024

Tax Professional Assistant

H&r Block
01.2023 - 06.2023

Facility Supervisor

Mountain Resorts
06.2022 - 12.2022

House Cleaner

Mountain Resorts
01.2022 - 06.2022

High School Diploma -

Northern Garrett High School

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Hector Perez