Michael Garcia
Elgin,IL
Summary
Customer service professional committed to helping reach company goals and help people's needs at the same.
Professional banking specialist prepared to excel in financial transactions and customer service. Skilled in handling cash, balancing ledgers, and maintaining security procedures.
Overview
10
10
years of professional experience
Work History
Teller
Wintrust Financial Corp
10.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Transaction Specialist
JPMorgan Chase & Co
Elgin, IL
04.2021 - 10.2023
- Preparing batches of work by extracting checks and remittances from envelopes
- Verifying negotiability of checks through customer specific instructions
- Lifting and moving bins of folders up to 50lbs
- Making sure paperwork sent is correct and accurate
- Using high speed imaging equipment
- Making copies of mailing envelopes and other sensitive paperwork
- Rejecting any paperwork that has missing pages or discrepancies
Recruiter
Elite Staffing
Elgin, IL
03.2020 - 04.2021
- Used company softwares to look at onboarding information and review.
- Made sure I-9s were good without errors.
- Looked over w-2s for errors and correct any mistakes.
- Answer phone calls in a professional manner.
- Use company email to email coworkers and clients.
- Fill daily orders and make sure employees are going to work.
- Print job description for employees and scan signed documents into system.
- Make employee badges.
- Made posters for office about jobs and posted on social media.
- Invited people to apply on Indeed and career builder.
Security Guard
Securitas
Elgin, IL
05.2019 - 03.2020
- Worked front desk in assisting visitors and granting access to employees.
- Answered phone calls and forwarded to appropriate personnel.
- Handled emergency situations and directed emergency personnel into building.
- Created ID badges for employees and visitors.
- Wrote citations for parking violations.
- Monitor and review CCTV footage.
- Monitor premises and check bags at the front door.
Customer Service Representative
Greco and Sons
Bartlett, IL
08.2017 - 05.2019
- Created, edited, printed invoices for truck drivers for their routes.
- Helped out with logistics paperwork
- Used company software (Entree) for billing purposes and added orders to truck routes.
- In charge of restocking office supplies.
- Answering phone calls, forwarding calls, and sending emails to appropriate personnel.
- Assisted Sales department.
- Handled voicemails and entered orders into the system by specific customer accounts.
Warehouse Associate
Greco and Sons
Bartlett, IL
06.2015 - 09.2017
- Picked product using load sheets in a timely and accurate manner.
- Moved pallets using walkie rider throughout warehouse.
- Helped train new employees pick orders.
- In charge of doing add on orders and putting on finished existing pallets.
Education
Associate in Arts (AA) - General Education
Elgin Community College
Elgin, IL08.2016
Elgin High School -
Elgin High School
Elgin, IL05.2015
Skills
- Data Entry
- Microsoft Office
- Outlook
- Scanning
- Printing
- Faxing
- Customer Service
- Warehouse
- Bilingual - English and Spanish
- Front Desk
- Customer Support
- Reach Truck
- RF Scanner
- Order Picker
- CCTV
- Order Entry
- Materials Handling
- Forklift
- Pallet Jack
- Order Picking
- Packaging
- Logistics
- Microsoft Word
- Security
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling expertise
Timeline
Teller
Wintrust Financial Corp
10.2023 - Current
Transaction Specialist
JPMorgan Chase & Co
04.2021 - 10.2023
Recruiter
Elite Staffing
03.2020 - 04.2021
Security Guard
Securitas
05.2019 - 03.2020
Customer Service Representative
Greco and Sons
08.2017 - 05.2019
Warehouse Associate
Greco and Sons
06.2015 - 09.2017
Associate in Arts (AA) - General Education
Elgin Community College
Elgin High School -
Elgin High School