Hector Perez Garcia
Dobbins,CA
Overview
21
21
years of professional experience
Work History
Tire Service Advisor
Dealer Tire
01.2023 - Current
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
AST. Service Manager
Belle Tire
10.2021 - 12.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Assistant Service Manager
Pepboys Parts And Auto
03.2019 - 10.2021
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
Service Manager
Firestone Complete Auto
04.2017 - 03.2019
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Parts Sales Manager
AutoZone
05.2013 - 06.2018
- Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Fostered a positive work environment by promoting teamwork, open communication, and employee recognition programs among staff members.
- Led a team of sales associates to consistently surpass monthly sales goals.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
Assistant Service Manager
Pep Boys
07.2011 - 03.2013
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
Service Manager
Firestone Complete Auto Care, BRO
03.2004 - 07.2011
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
General Service Technician
Goodyear Tire & Rubber
06.2003 - 03.2005
- Maintained a thorough understanding of various makes and models, allowing for accurate diagnoses and efficient repairs.
- Consistently met deadlines for completing repairs or maintenance tasks without sacrificing quality of workmanship or customer satisfaction levels.
- Performed scheduled maintenance tasks on various vehicle types, extending their life spans and improving overall performance.
- Enhanced team productivity by collaborating closely with colleagues to complete repairs quickly and accurately.
Education
High School Diploma -
James B Conant
Hoffman Estates, IL06.2002
Skills
- Relationship Building
- Strategic Planning
- Training and mentoring
- Presentations and public speaking
Timeline
Tire Service Advisor
Dealer Tire
01.2023 - Current
AST. Service Manager
Belle Tire
10.2021 - 12.2022
Assistant Service Manager
Pepboys Parts And Auto
03.2019 - 10.2021
Service Manager
Firestone Complete Auto
04.2017 - 03.2019
Parts Sales Manager
AutoZone
05.2013 - 06.2018
Assistant Service Manager
Pep Boys
07.2011 - 03.2013
Service Manager
Firestone Complete Auto Care, BRO
03.2004 - 07.2011
General Service Technician
Goodyear Tire & Rubber
06.2003 - 03.2005
High School Diploma -
James B Conant